Junior Salesforce Administrator

Big Ass Fans•Lexington, KY

3d•Onsite

About The Position

Big Ass Fans is hiring a Junior Salesforce Administrator to support and improve the company’s Salesforce environment as part of its IT team. The role covers day-to-day administration, user support, reporting, data quality, and declarative automation, with opportunities to develop foundational skills in Apex, SOQL, Lightning Web Components, APIs, and integrations. The administrator will work with experienced team members and business stakeholders to translate business needs into practical platform enhancements and contribute to the company’s Salesforce ecosystem. The position is onsite at the company’s US headquarters in Lexington, Kentucky. The first 90 days include onboarding and training, learning the Salesforce environment and processes, taking on routine support and configuration work, and progressing toward ownership of recurring responsibilities and delivery of a small end-to-end enhancement. The role includes ongoing mentorship and development, with certification and learning goals to be agreed with the manager.

Requirements

Associate or bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related field; equivalent practical experience or relevant training is considered.
Approximately 1–2 years of hands-on Salesforce administration, development, internship, consulting, or substantial project experience.
Working knowledge of Salesforce administration fundamentals, including users, permissions, objects, fields, page layouts, reports, dashboards, validation rules, and Flow.
Foundational understanding of relational data, software development concepts, testing, troubleshooting, and release practices.
Strong analytical, communication, documentation, customer-service, and organizational skills.
Curiosity, attention to detail, sound judgment, and willingness to learn, ask questions, accept feedback, and work collaboratively.
Ability to understand and comply with OSHA and ISO 9001 standards and procedures, apply safe work methods, and report unsafe conditions or equipment operation to supervisors.

Nice To Haves

Exposure to Apex, SOQL, Lightning Web Components, JavaScript, REST/SOAP APIs, Git, or integration concepts; deep expertise is not required.
Salesforce Certified Administrator certification is preferred, or must be earned within an agreed period after hire.
Platform App Builder or Platform Developer I certification is a plus.
Exposure to Experience Cloud, MuleSoft, Einstein, or Agentforce is a plus and can be developed on the job.

Responsibilities

Provide day-to-day Salesforce administration and user support, including user setup, permission assignments, access troubleshooting, and routine service requests.
Gather and clarify business requirements and translate them into Salesforce enhancements with guidance from senior team members.
Configure and maintain fields, page layouts, record types, validation rules, permission sets, reports, dashboards, and list views.
Build and maintain straightforward automations using Salesforce Flow and approval processes, and troubleshoot existing automation under established change controls.
Assist with basic Apex, SOQL, Lightning Web Components, API, and integration work, including testing, debugging, and documentation.
Support Experience Cloud partner users and related platform enhancements as assigned.
Maintain data quality through imports, exports, duplicate management, validation, and routine audits.
Participate in sandbox testing, release preparation, deployments, regression testing, and post-release support.
Follow Salesforce security, data governance, coding, documentation, and change-management standards.
Create user documentation and training materials, assist with training, and develop Salesforce skills through Trailhead, product releases, and mentorship.
Complete onboarding and onsite FANdamentals training; learn the company’s Salesforce support and change processes.
Take on routine support tickets and administration tasks, deliver reviewed configuration improvements, and contribute to data-quality work, release testing, documentation, and the improvement backlog.
Own a defined set of recurring administration and support responsibilities and complete a small enhancement through requirements, testing, approval, and release practices.