Junior Salesforce Administrator

Cardiff

19h•Remote

About The Position

Cardiff is seeking a Junior Salesforce Administrator to support the day-to-day administration of its Salesforce environment. The role works closely with the senior Salesforce Administrator, Salesforce Developers, and business stakeholders to keep the system secure, accurate, and easy to use. It is suited to someone with hands-on administration experience who wants to grow in a complex, established Salesforce organization. The administrator handles user support, permissions, data quality, reporting, and simple automation, while learning how Salesforce changes affect related processes. Success involves resolving support requests quickly and accurately, maintaining clean user access and data, and building reliable reports and simple automation. The role also calls for asking good questions, documenting work, escalating issues appropriately, and continuing to develop Salesforce skills. During the first 30 days, the administrator learns the Salesforce organization, business processes, and support workflow, shadows the senior administrator, and begins resolving routine tickets independently. By 60 days, the administrator is expected to own day-to-day user management and permission requests, complete a data-cleanup project, and build or improve reports and dashboards for a business team. By 90 days, the administrator should handle most Tier 1 support independently, build and deploy simple Flows with senior review, and help maintain documentation and team processes.

Requirements

Salesforce Certified Administrator certification.
1–3 years of hands-on Salesforce Administrator experience.
Experience managing users, profiles, permission sets, and roles.
Experience building reports and dashboards.
Familiarity with Salesforce Flow and basic automation concepts.
Experience with Data Loader or similar data-management tools.
Strong attention to detail and a careful approach to data and security.
Clear communication with technical and non-technical users.
Willingness to learn and take feedback.
Comfort using AI-assisted tools for research, troubleshooting, and documentation.

Nice To Haves

Salesforce Certified Platform App Builder certification or other Salesforce certifications.
Basic knowledge of SOQL.
Exposure to sandbox testing and change sets or other deployment tools.
Familiarity with Lead and Opportunity processes.
Experience in financial services, lending, or fintech.

Responsibilities

Respond to and resolve Salesforce support tickets from Sales, Operations, Underwriting, Marketing, and other teams.
Manage user onboarding, offboarding, password resets, and license assignments.
Maintain permission sets, profiles, roles, and field-level security under the senior administrator's direction.
Support Salesforce security by running access reviews, monitoring user activity, and following security best practices.
Perform data cleanup, including duplicate management, imports, exports, and mass updates using Data Loader or similar tools.
Build and maintain reports and dashboards for business teams.
Build and update simple record-triggered and screen Flows, with review from senior team members.
Configure fields, picklist values, page layouts, list views, and validation rules.
Test changes in a sandbox and assist with UAT and regression testing.
Document processes, configuration changes, and common fixes.
Help users with training, questions, and getting the most out of Salesforce.
Escalate complex issues, such as automation conflicts or integration errors, to the senior administrator or development team, providing clear notes on findings.
Learn Cardiff's Salesforce organization, business processes, and support ticket workflow.
Own day-to-day user management and permission requests as the role progresses.
Help keep administrator documentation and team processes up to date.