Junior Sales Representative
About The Position
Global Charter Services, Inc. (GCS), the holding company for BusBank, Buster, CorporateShuttle.com, and FestDrive, provides bus charter services and is headquartered in Chicago, with offices in New York City and staff across the United States and Canada. The company describes itself as having a start-up, “all hands on deck” mentality, with no strict boundaries between positions or teams, and is an equal opportunity employer. The Junior Sales Representative is an entry point into sales and customer service in the transportation and charter services industry. The role answers inbound calls, identifies customer needs, generates leads, prepares quotes, follows up, and converts opportunities into booked trips. The representative is often the first point of contact for customers and works with the Director of Sales, Sales Team, Customer Success Team, and National Account Executives to support sales and trip management. The position reports directly to the Director of Customer Success.
Requirements
- At least 1 year of experience in customer service, sales, or a related field.
Nice To Haves
- Experience in transportation, travel, or hospitality.
Responsibilities
- Answer incoming calls promptly and professionally, provide customer service, and gather essential trip details.
- Identify and qualify sales opportunities from inbound inquiries.
- Enter accurate lead information into Zoho CRM and the Buster platform.
- Prepare and deliver accurate quotes, follow up with customers, and convert quotes into confirmed bookings.
- Communicate clearly and helpfully with customers to build trust and support a positive experience.
- Use Zoho CRM and other company technology platforms to manage leads, track communications, update records, support sales processes, and collect accurate data.
- Work with the Sales Team and Customer Success Team to share details, address customer needs, and support successful trip management.
- Meet or exceed individual sales goals, response-time expectations, and lead-conversion benchmarks, and follow the CRM process.
- Assist National Account Executives with the quote-to-close process.
- Assist the Customer Success Team with quality control when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
