Junior Network Engineer
About The Position
LifeLong Medical Care is seeking a Junior Network Engineer to support the reliability, security, and performance of network infrastructure across multiple healthcare locations. The role monitors network connectivity, troubleshoots issues, assists with installations and configuration changes, and maintains network documentation. The Junior Network Engineer works with the Network Manager, infrastructure team, service desk, cybersecurity personnel, and external technology partners to maintain reliable connectivity and minimize disruption to clinical and business operations. This is a full-time, in-person position based at LifeLong Herrick in Berkeley, California, with travel between health clinics as needed. The position may involve occasional planned maintenance or after-hours support. Compensation is listed at $27.81–$35.00 per hour.
Requirements
- One to three years of experience in IT support, network support, or a related technical role; equivalent hands-on experience may be considered.
- Foundational knowledge of TCP/IP, IPv4, subnetting, DNS, DHCP, VLANs, Ethernet, Wi-Fi, routing, switching, and NAT.
- Familiarity with switches, routers, firewalls, wireless access points, and basic network troubleshooting.
- Ability to diagnose connectivity problems using tools such as ping, traceroute, ipconfig, and packet or network monitoring utilities.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work independently on routine assignments and recognize when escalation is necessary.
- Ability to travel between LifeLong facilities as required.
- Ability to participate in occasional planned maintenance or after-hours support.
Nice To Haves
- CompTIA Network+ or Cisco CCNA certification, or progress toward certification.
- Experience with enterprise network monitoring and management platforms.
- Familiarity with managed network services, SD-WAN, VPN technologies, and enterprise wireless environments.
- Exposure to network security, VLAN segmentation, firewall rules, and network access controls.
- Experience supporting multiple office locations or a distributed enterprise environment.
- Healthcare IT experience; beneficial but not required.
Responsibilities
- Monitor network connectivity, availability, performance, and alerts across LifeLong facilities using approved monitoring tools.
- Troubleshoot LAN, WAN, Wi-Fi, switch, router, firewall, and other connectivity issues affecting network-connected equipment.
- Respond to network incidents and service requests within established service-level targets, escalating complex issues when appropriate.
- Assist with installation, configuration, maintenance, replacement, and testing of switches, wireless access points, routers, cabling, and related equipment.
- Support VLAN assignments, IP addressing, DHCP, DNS, basic routing and switching configurations, and wireless troubleshooting.
- Help implement infrastructure upgrades, equipment refreshes, site implementations, circuit activations, site openings, and office moves.
- Maintain network diagrams, equipment inventories, IP address records, configuration documentation, site connectivity information, and incident records.
- Assist with network health checks, preventative maintenance, and identifying recurring outages, performance issues, and infrastructure risks.
- Follow network security standards, configuration baselines, and change-management procedures; help with segmentation, secure wireless access, and device connectivity controls.
- Coordinate with cybersecurity personnel to investigate suspicious network activity and remediate vulnerabilities; follow HIPAA, ePHI protection, and healthcare-system access policies.
- Coordinate with internet service providers, managed service providers, and equipment vendors to troubleshoot connectivity issues.
- Participate in network testing, maintenance windows, and disaster recovery exercises.
- Provide network-related technical support to service desk and desktop support teams.
- Assist with after-hours maintenance and emergency troubleshooting when required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
