Junior IT Support Specialist

BRILLIENT CORPORATION•Reston, VA

5d•$55,000 - $70,000•Hybrid

About The Position

Brillient Corporation is seeking a motivated, customer-focused IT Support Specialist to provide technical assistance to employees and support daily IT operations. The role serves as a primary point of contact for helpdesk requests, troubleshooting hardware and software issues, assisting with equipment deployment, and providing basic Microsoft 365 and user account administration. The ideal candidate is organized, responsive, eager to learn, and able to communicate technical information clearly to non-technical users. This is a hybrid position requiring work onsite at Brillient's Reston, Virginia office two days per week. The listed annual salary range is $55,000–$70,000.

Requirements

Minimum two years of experience in IT support, helpdesk, desktop support, or a related technical role.
Solid working knowledge of Windows 10/11 operating systems.
Basic understanding of networking concepts, including Wi-Fi, DHCP, and DNS.
Strong customer service, troubleshooting, and communication skills.
Ability to explain technical information clearly and patiently to non-technical users.
Strong organizational skills and ability to prioritize and manage multiple support tickets simultaneously.
Willingness to learn new technologies, follow documented procedures, and work collaboratively.
Ability to work onsite at Brillient's Reston, Virginia office two days per week.

Nice To Haves

Experience supporting macOS devices.
Exposure to Microsoft 365 Admin Center, Microsoft Entra ID (Azure AD), Exchange Online, or Microsoft Intune.
CompTIA A+ or Microsoft 365 Fundamentals certification.

Responsibilities

Respond to, triage, and resolve helpdesk tickets by phone, email, Microsoft Teams, and in person, escalating complex issues when necessary.
Troubleshoot and repair laptops, printers, peripherals, and common hardware or software issues.
Deploy, configure, and maintain company-issued laptops and related equipment.
Support employee onboarding and offboarding, including equipment setup and user account provisioning.
Maintain accurate hardware inventory, equipment assignments, and IT asset records.
Perform basic administration in Microsoft 365 Admin Center and Microsoft Entra ID, including creating and disabling user accounts, assigning licenses, resetting passwords, and managing multifactor authentication (MFA).
Support Microsoft Outlook, Teams, OneDrive, and SharePoint users, including mailbox access, shared mailboxes, distribution lists, and file permissions.
Troubleshoot basic network connectivity issues, including Wi-Fi and remote access.
Document technical issues, resolutions, and procedures while contributing to the internal IT knowledge base.
Coordinate with other IT personnel or vendors to resolve issues requiring additional technical support.