Junior Help Desk

Global Alliant • Rockville, MD

8d • Remote

About The Position

This role is for a Help Desk Specialist–I, which is a remote-only position for US Citizens. The salary is up to $70,000 annually. The position requires over four years of experience in help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support. At least two years of general hands-on experience in specific help desk functions is also required. The specialist will perform help desk support, working both independently and as part of a team. A minimum background investigation is required, and the applicant may need to meet eligibility requirements for access to sensitive information. The educational requirement is an Associate's Degree in a related field.

Requirements

• Over four years of experience in the field of help desk assistance
• Three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support
• At least two years of general hands-on experience in the specific discipline(s) of help desk functions
• At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT)
• Strong knowledge of the Microsoft Windows 10 Operating System
• Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365
• Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
• Excellent written and verbal communication skills
• Experience developing documentation to support desktop application packaging processes
• Experience developing application testing plans and supporting documentation
• Working knowledge of Microsoft Active Directory
• Must be able to research and work independently to triage, troubleshoot, and fix issues
• Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
• Detail oriented and organized; able to understand information systems and ensure accuracy of work
• Requires strong communication skills with other team members and clients
• Requires the proven ability to manage time while working on a variety of tasks
• Possess a willingness and attitude to help customers find workable solutions
• Applicants selected will be the subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.

Responsibilities

• Performs help desk support
• Works independently and as a member of a team
• Configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT)
• Research and work independently to triage, troubleshoot, and fix issues
• Work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
• Manage time while working on a variety of tasks
• Help customers find workable solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree