Junior Help Desk

Global Alliant Inc • Rockville, MD

9d • Remote

About The Position

The Help Desk Specialist–I role is a remote position for US Citizens only. The salary is up to $70,000 annually. This role requires a significant amount of experience in help desk assistance and specialized IT disciplines. The candidate will perform help desk support, working both independently and as part of a team. A key aspect of the role involves configuring, managing, and deploying Windows operating systems, along with strong knowledge of various Microsoft products. The position also requires hands-on experience with specific technologies like VoIP phones, VPN solutions, and remote management tools. Excellent communication and problem-solving skills are essential, as is the ability to work collaboratively and manage time effectively. Applicants will undergo a background investigation and may need to meet eligibility requirements for access to sensitive information. An Associate's Degree in a related field is required.

Requirements

• Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
• At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
• At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
• Strong knowledge of the Microsoft Windows 10 Operating System.
• Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365.
• Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
• Excellent written and verbal communication skills.
• Experience developing documentation to support desktop application packaging processes.
• Experience developing application testing plans and supporting documentation.
• Working knowledge of Microsoft Active Directory.
• Must be able to research and work independently to triage, troubleshoot, and fix issues.
• Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal.
• Detail oriented and organized; able to understand information systems and ensure accuracy of work.
• Requires strong communication skills with other team members and clients.
• Requires the proven ability to manage time while working on a variety of tasks.
• Possess a willingness and attitude to help customers find workable solutions.
• Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.

Responsibilities

• Performs help desk support; works independently and as a member of a team.
• Configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
• Research and work independently to triage, troubleshoot, and fix issues.
• Work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal.
• Manage time while working on a variety of tasks.
• Help customers find workable solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree