Help Desk Associate
Children's Friend•Providence, RI
•Hybrid
About The Position
We're looking for a customer-focused, solutions-driven Help Desk Associate who enjoys troubleshooting technical issues, building relationships, and making a meaningful impact every day. If you thrive in a fast-paced environment, enjoy learning new technologies, and take pride in delivering exceptional customer service, we'd love to meet you. At Children's Friend, technology powers our mission of strengthening families and supporting children throughout our community.
Requirements
- High School Diploma or GED
- 1–3 years of Help Desk or IT support experience
- Knowledge of Windows 11, Microsoft 365, and Active Directory
- Experience supporting Microsoft Office applications and internet browsers
- Strong troubleshooting and analytical skills
- Excellent customer service and communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license, reliable transportation, and the ability to travel between agency locations
- Ability to lift up to 50 pounds
Nice To Haves
- Experience with SysAid or other IT ticketing systems
- CompTIA A+ Certification
- Bilingual in English and Spanish
Responsibilities
- Providing timely technical support via phone, remote access, and onsite visits
- Diagnosing and resolving hardware, software, network, internet, and peripheral issues
- Managing and responding to Help Desk tickets with excellent customer service
- Installing, configuring, and deploying computers, software, and other technology equipment
- Performing basic desktop hardware repairs and troubleshooting
- Supporting employee onboarding by setting up equipment and assisting with technology training
- Creating and maintaining technical documentation and internal support resources
- Collaborating with departments across the organization to support agency operations and reporting
- Maintaining the security and confidentiality of agency systems while adhering to HIPAA standards
- Continuing to build your technical knowledge through training and professional development
Benefits
- Medical
- Dental and Vision coverage (if working 30 or more hours per week)
- Employer contributions to the 403(b) plan
- Employer-paid Life and Disability insurance
- Flex Spending Accounts
- 12 Paid Holidays
- Competitive Vacation Benefits
- Training and Professional Development
- Education Assistance
- Student Loan Repayment Assistance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
