GBS Help Desk Associate

UPS•Scranton, PA

1d•Onsite

About The Position

This position communicates extensively with internal/external customers and UPS suppliers, researches statement issues, updates supplier invoices within procurement systems (Oracle and Coupa), administers and resets access/passwords for Procurement Services Web, iProcurement, iExpense, Oracle, Coupa, and Entra. He/She should be familiar with general accounting principles, Microsoft Office products, responds and resolves inquiries from customers and UPS Retail Stores. He/She will conduct general research for invoice issues/inquiries, serves as a liaison for Accounts Payable and Procurement departments regarding the AP Reject system and Websir, AMEX and systems issues plus aid with supply returns, emergency orders, vendor/item lookups and performs other tasks as requested.

Requirements

Familiarity with general accounting principles
Proficiency in Microsoft Office products (Excel, Word, Outlook, PowerPoint)
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Experience with Oracle and Coupa procurement systems
Experience with Entra, iProcurement, iExpense, and Procurement Services Web

Responsibilities

Provide first-level support to internal customers, suppliers, and retail locations by responding to procurement, invoice, and system-related inquiries.
Research and resolve invoice discrepancies, statement issues, payment inquiries, and supplier account concerns in a timely manner.
Maintain and update supplier invoices and procurement records within Oracle, Coupa, and related procurement systems.
Administer user access and perform password resets for Oracle, Coupa, iProcurement, iExpense, Procurement Services Web, and Entra.
Collaborate with Accounts Payable and Procurement teams to investigate and resolve AP Reject, WebSIR, and supplier-related issues.
Support vendor maintenance activities, including supplier lookups, item searches, and procurement data validation.
Apply general accounting and Accounts Payable principles to ensure accurate processing and issue resolution.
Utilize Microsoft Excel, Word, Outlook, and PowerPoint to analyze data, document findings, and communicate solutions.
Conduct root cause analysis for invoice exceptions and system-related issues to improve customer experience and operational efficiency.
Serve as a liaison between business users, suppliers, Accounts Payable, and Procurement teams to facilitate effective problem resolution.
Assist with supply returns, emergency order requests, and procurement support activities while meeting established service levels.
Maintain accurate documentation of customer interactions, issue resolutions, and system activities.
Demonstrate strong attention to detail, critical thinking, and problem-solving skills in a fast-paced shared services environment.
Deliver professional customer service while managing multiple priorities and ensuring timely follow-up on open requests.
Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.