Junior Desktop Support Engineer

Coforge • Minneapolis, MN

2d

About The Position

As a Junior Desktop Support Engineer at Coforge Ltd., you will provide technical assistance and support related to computer systems, hardware, and software. You will diagnose and resolve technical issues, install and configure computer systems, and help end-users troubleshoot problems. The role also involves maintaining user accounts and permissions, performing regular system updates, ensuring IT infrastructure security, and documenting support processes and solutions to improve operational efficiency.

You will provide essential IT support to end-users to ensure the smooth operation of desktop systems, with a focus on resolving technical issues and maintaining user satisfaction. You will join a collaborative IT support team that shares knowledge, provides training, and improves processes in a supportive environment for professional development.

Requirements

• Foundational understanding of desktop operating systems and basic networking principles.
• Strong understanding of computer systems and networking.
• Proficiency with Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Knowledge of Microsoft Office Suite and other common applications.
• Basic understanding of hardware components and peripherals.
• Strong problem-solving skills and attention to detail.
• Ability to communicate technical information clearly, with strong communication and interpersonal skills.
• Ability to work independently and within a team.
• Proactive attitude and commitment to excellent customer service.

Nice To Haves

• Prior experience in a technical support role is a plus but is not required.

Responsibilities

• Diagnose and resolve hardware and software issues on desktop systems.
• Assist users with IT-related queries and guide them through technical challenges.
• Install, configure, and upgrade desktop systems and applications.
• Document support activities and maintain accurate records of issues and resolutions.
• Maintain user accounts and permissions.
• Perform regular system updates and help ensure the security of IT infrastructure.
• Document support processes and solutions to enhance operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed