Junior Data Analyst

Oxford Global Resources

20h

About The Position

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now. We create an environment where you can think big, have fun and truly make a difference. Overview: We are seeking a Junior Data Analyst to support our Data Operations team through managing helpdesk requests, performing root cause analysis (RCA), and maintaining clear, accurate documentation. This role is ideal for an early-career analyst who enjoys problem-solving, working with stakeholders, and building a strong foundation in analytics and data operations. The ideal candidate brings a customer-service mindset, basic T-SQL skills, and experience or interest in Power BI and/or Microsoft Fabric, along with a desire to learn and grow in a data-driven environment.

Requirements

Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Business Analytics, or a related field (or equivalent experience)
Basic T-SQL experience (e.g., SELECT statements, joins, filters, simple aggregations)
Strong customer service orientation with excellent written and verbal communication skills
Analytical mindset with attention to detail and a structured approach to problem-solving
Ability to manage multiple requests and prioritize effectively in a fast-paced environment

Nice To Haves

Prior experience in a helpdesk, support, or operations role
Familiarity with ticketing systems (e.g., Jira, Salesforce)
Experience documenting processes or creating user-facing documentation
Basic understanding of data warehousing concepts and ETL/ELT processes
Exposure to Power BI and/or Microsoft Fabric (academic, internship, or professional)

Responsibilities

Serve as a first point of contact for helpdesk inquiries, responding to stakeholders with professionalism, clarity, and urgency
Troubleshoot data issues related to reports, dashboards, pipelines, and data quality
Escalate complex issues appropriately and collaborate with senior analysts or engineers
Investigate data issues to identify root causes
Analyze data discrepancies, reporting issues, and refresh failures
Document findings and recommend corrective or preventive actions
Assist in implementing process improvements to reduce future incidents
Create and maintain clear documentation for data processes and known issues
Contribute to knowledge base articles and standard operating procedures (SOPs)
Ensure documentation is current, accurate, and accessible to stakeholders
Create and modify T-SQL queries for data validation and analysis
Assist with Power BI and/or Microsoft Fabric reports, datasets, and semantic models
Support report testing, validation, and deployment activities