Junior Account Manager

3 Oaks Gaming

About The Position

The Junior Account Manager joins 3Oaks Gaming’s Commercial Team and works with B2B partners in the Sweepstakes & Social Projects market across the US, Canada, Australia, and Europe. The role focuses on managing existing accounts, with operational support from the Content, Promo, Integration, Onboarding, and Marketing teams. The position is described as based on-site in Bratislava, Slovakia, or Malta; the posting also mentions remote, office, or hybrid work arrangements as a benefit. The successful candidate will support Account Managers and the Team Lead with customer relationships and daily account operations, coordinate customer requests and issue resolution, help customers use company systems, and assist with promotional planning and performance monitoring. The company is seeking someone passionate about iGaming who is eager to learn and grow.

Requirements

At least 6 months to 1 year of experience in Sales, Account Management, Customer Support, Marketing, or another client-facing role; experience may be in any industry.
Upper-Intermediate or Advanced (Fluent) English, written and spoken, for daily B2B communication.
Strong willingness to learn, grow with the team, and contribute fresh ideas and solutions.
Good working knowledge of MS Excel or Google Sheets, including formulas, percentage changes, KPI monitoring, and trend identification.
Ability to communicate and present effectively across all levels inside and outside the organization.
Well-organized, reliable, proactive, and responsible.
Client-oriented, with a solid understanding of high-quality service.
Flexibility regarding working hours, including readiness to stay in touch or respond outside standard working hours when necessary due to different time zones.

Nice To Haves

Passion for the iGaming industry and eagerness to learn how it operates; prior iGaming experience is not required.

Responsibilities

Support Account Managers and the Team Lead in building and maintaining customer relationships, owning assigned tasks and clients, and following through on agreed actions.
Support day-to-day customer account management, respond to enquiries, and coordinate timely follow-up on requests and issues.
Become an expert in the Client Area and Back Office systems.
Act as a point of contact among customers, Account Managers, and the technical team; coordinate issue resolution and keep customers informed.
Educate customers on system functionalities and new features.
Support promotional planning with customers alongside a dedicated Account Manager, using performance insights to identify account-growth opportunities.
Track agreed promotional activities, including marketing and social media commitments, and proactively follow up on delivery.
Assist with internal documentation and compliance tasks.
Monitor account KPIs and month-on-month performance in Excel, calculate percentage changes, flag trends and anomalies, and share actionable findings with Account Managers.

Benefits

Competitive salary and bonus system.
Unlimited vacation and sick leave.
Dedicated budget for self-development and learning.
Healthcare coverage for employees in Ukraine and compensation across the EU.
Free consultations with a corporate psychologist.
Coverage of foreign-language course costs.
Special gifts for important life milestones.
Flexible working hours, with start times between 9:00 and 11:00 AM.
Choice of remote, office, or hybrid work arrangements.
Modern technology setup and tools.
Relocation support when moving to one of the company’s hubs.
Collaborative and supportive team culture.
Opportunity to work in the international iGaming industry with a European solution provider.