Junior Account Manager

CSC • Wilmington, NC

8d • Hybrid

About The Position

The Junior Account Manager supports global enterprise clients in a professional B2B environment within the technology and internet/web services industry. The role is the primary point of contact for clients seeking assistance with CSC internet products and services, helping resolve inquiries, troubleshoot issues, and provide clear guidance. The position supports clients in protecting and securing their domain portfolios and digital assets, while partnering with internal CSC teams to deliver excellent service. The work is based in Wilmington, Delaware, with a hybrid work model and Monday-to-Friday hours from 8 a.m. to 5 p.m. EST.

Requirements

• Experience working in a customer-centric environment, industry, or role.
• Effective written and verbal communication skills.
• Ability to think critically and be solution-oriented.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers.
• Ability to work independently and as part of a team.
• Proven organizational skills and ability to prioritize work under pressure in a fast-paced environment.
• Previous experience producing quality results with high attention to detail.
• Ability to communicate directly, openly, and honestly with clients and coworkers.

Nice To Haves

• Bilingual skills.
• Experience in retail, hospitality and tourism, patient services, or restaurant industries.

Responsibilities

• Respond promptly and accurately to client inquiries through chat, telephone, and email.
• Help clients manage portfolios of domain names and digital assets to protect and secure their global internet brands.
• Build and maintain client relationships by understanding each client's needs.
• Troubleshoot and resolve order requests and inquiries related to domain names, DNS, digital certificates, digital brand management, billing, and technical problems.
• Ensure client issues are resolved efficiently and in a timely manner to maintain customer satisfaction.
• Identify and escalate complex or unresolved issues to appropriate teams, and follow up to ensure resolution.
• Develop and maintain in-depth knowledge of services, industry changes, and new product offerings, and communicate relevant information to clients.
• Assist other DBS teams with client brand launches and projects, problem-solving, and troubleshooting.
• Understand and strive to meet or exceed client service performance metrics.

Benefits

• Competitive benefits and incentives.
• Professional, engaging, and comprehensive introductory training, supplemented with on-the-job training.
• An on-team mentor providing day-to-day onboarding support.
• Collaborative team environment.
• Supportive leaders committed to professional development and growth.
• Complimentary access to Open Sesame and monthly job-related recurrent training.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed