Junior Account Manager

Alcon

18h•Hybrid

About The Position

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. Alcon Canada’s Eastern Surgical team is looking for a Junior Account Manager for a one-year contract. This role is responsible for supporting the management of a territory as a junior surgical sales professional for Alcon Canada surgical products, in a manner that contributes to annual budget targets and builds long-term value for our customers under the guidance of the Field Sales Manager (FSM). Core focus areas are the public and private accounts within the territory. The role supports the Montreal region and the South Shore, with the ideal candidate living in either Montreal or the South Shore.

Requirements

Minimum Bachelor’s Degree (Business Administration, Commerce, Science, Sales, Marketing)
0–2 years in sales, customer-facing roles, healthcare, or a related field
Exposure to ophthalmic, medical device, healthcare, or OR environments is considered an asset
Experience supporting tenders, contracts, or administrative sales processes is an asset
Valid Driver’s License
Advanced French and English (verbal & written)
Strong interest in sales, customer support, and healthcare environments
Demonstrated ability to build relationships and work collaboratively with internal and external partners
Strong organizational skills and attention to detail
Ability to learn account planning, sales processes, and contract fundamentals
Effective communication and presentation skills
Proficiency with MS Office (PowerPoint, Excel) and willingness to learn CRM and sales administration systems

Nice To Haves

Recent graduate or early-career professional

Responsibilities

Support achievement of sales quota for assigned products. Assist with territory sales activities across surgical products and contribute to sales targets for key product lines such as intraocular lenses, specialty lenses, equipment, and handpieces.
Support the training and education of surgeons and nursing staff in the OR to enhance product knowledge and optimize use of Alcon products, while building selling skills and customer relationships.
Support FSMs and senior team members in the RFP/contract process for hospitals or buying groups by coordinating information, preparing materials, and contributing local insights.
Support contract follow-up activities by helping track obligations, product utilization, invoicing status, and account documentation in collaboration with the FSM and internal partners.
Support hospitals and customers in resolving issues related to product performance, pricing, service, or delivery, while assisting with regular business reviews and account follow-up.
Begin building relationships with key stakeholders, including surgeons, administrators, OR staff, materials management, and SPD, under the guidance of the FSM.
Participate in territory planning, marketing initiatives, product launches, and account reviews while developing account management capabilities.
Complete all administrative tasks in a timely manner, including (but not limited to) calls, sales forecasting, and expenses.
Work with the FSM to support annual account plans and participate in quarterly updates.
Provide responsive customer support and participate in occasional evening or weekend activities, including conferences, meetings, and customer events, as required.