Junior Account Manager

Sitoo • Stockholm, Sweden

8d

About The Position

Driven by the belief that shopping should be simple and seamless, we help global fashion and lifestyle retailers by fulfilling our mission to create positive shopping experiences, every time, everywhere. Our vision is to empower retailers with the world’s leading Unified Commerce Platform and Point of Sale, removing the barriers between e-commerce, online marketplaces, and brick-and-mortar stores to support new shopping behaviors. We’re a fast-growing Swedish tech company trusted by global retailers in more than 20 countries, a number that keeps growing, and we have no intention of stopping anytime soon. As a member of our team, you’ll have the opportunity to influence the future of retail. Are you the Junior Account Manager we’re looking for?

Your mission at Sitoo
In this role, you’ll be at the heart of our growth, responsible for securing, and engaging our small to mid-sized customer segment. Your mission is dual-focused as you will take a proactive, consultative approach to driving expansion within a portfolio of named accounts, while ensuring excellent, responsive support for our broader long-tail customer community. By seamlessly blending commercial drive with day-to-day operational excellence, you will be the bridge between our technology and the merchant’s success, ensuring that every account in your portfolio thrives, while helping our overall commercial ecosystem operate with high efficiency.

Requirements

• 1–2 years of experience or relevant education in Sales, Account Management, Customer Success, or Retail Leadership.
• Commercial mindset with the drive to thrive and meet targets in a quota-carrying environment.
• Strong organizational skills to seamlessly balance proactive commercial outreach with daily reactive operational tasks like hardware fulfillment.
• Proactive, problem-solving approach with the ability to build trust quickly over phone or email and collaborate effectively with internal teams.
• Professional fluency in both Swedish and English, combined with a genuine interest in retail tech and Unified Commerce.

Nice To Haves

• Experience from the B2B SaaS industry is a strong plus.

Responsibilities

• Take ownership of a proactive, quota-carrying portfolio of accounts, driving revenue growth through renewal uplifts and expanding the adoption of solutions like Sitoo Payments and Recognition.
• Own and manage incoming new business inquiries from retail brands, guiding them through their first commercial journey with Sitoo.
• Act as the trusted primary point of contact for reactive engagement, ensuring incoming requests from the broader customer segment are handled efficiently.
• Support the operational lifecycle of your merchants by handling new store openings, license adjustments, and inbound purchase requests for hardware or ecosystem updates.
• Execute predefined account reviews and regular engagement cadences to maintain excellent customer health and long-term satisfaction.
• Collaborate closely with internal teams like Customer Care and Professional Services to swiftly resolve escalated operational and support tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed