Junior Account Manager

Comstock•Reston, VA

About The Position

The Assistant Account Manager performs specific duties relating to the management of ParkX monthly accounts and transient revenue tracking for all locations. This individual should continuously work to improve the level of service we extend to our clients and customers, particularly with respect to customer account management and revenue reconciliation. This person will assist the Parking Accounts Manager with any assigned work tasks.

Requirements

Possess a bachelor’s degree in a relevant field
Minimum of 1 year with operational and leadership experience, including revenue control and reporting
Established experience in Microsoft Office products including Word, Excel, Power Point and Outlook
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision

Nice To Haves

Background in the parking industry in a supervisory role within a private operation organization strongly desired, but not required

Responsibilities

Assists with budgets and variance reports for assigned locations
Utilizes Paris software to assist in the management of monthly accounts, including but not limited to invoicing, parking assignments, waitlists, permit requests, and account adjustments
Provides timely and friendly customer service to monthly parking customers to convey accurate program information and resolve inquiries
Assists in the identification of program and process optimizations and provides recommendations to improve efficiency and productivity
Assists Parking Account Manager with assigned PCI compliance tasks.
Assists with onboarding of new team members including interviewing and training
Assists with the tracking of accounts payable and receivable to ensure that payments are accurate and timely recorded
Follows up with customer accounts that are carrying past due balances
Verifies and enters data into financial processing system according to ParkX procedures, and troubleshoots system as needed
Prepares invoices, account statements, and other records
Assists Comstock’s accounting team with any ParkX accounting needs
Assists with the auditing parking lot transactions, procedures, controls, and policies
Assists with the maintenance of records
Maintains a positive attitude while working with customers and clients
Possesses a complete knowledge and understanding of all properties within the ParkX portfolio
Understands all relevant systems within the Remote Management Center, including but not limited to Commend intercoms, various PARCS, Outlook, Paris, Geneva, TEZ systems, INDECT, and SWEB
Fully investigates any account irregularities, and reports issues to upper management
Maintains knowledge of departmental policies and procedures
Maintains a flexible schedule as the needs of the business evolves
Adjusts to changing demands in daily priority levels and workflow
Helps promote a company culture that encourages top performance and high morale
Ensures revenue controls, processes, and procedures are followed
Performs additional auditing duties including but not limited to completing spot inspections, performing site visits, and verifying the accuracy of revenue reports
Conducts training sessions for new hires, to ensure that they are following correct procedures for Paris and Geneva data entry
Performs other duties and tasks as assigned by management