Professional, Account Management
About The Position
The Junior Account Manager supports JLL Technologies’ Account Management team in delivering service and value to clients across the Solutions portfolio. This entry-level position is intended for individuals with 0–2 years of experience who want to develop in account management and customer success. Working with experienced colleagues, the role monitors client satisfaction and service quality, supports client relationships, and helps identify growth opportunities in a technology-driven real estate environment. The role includes client communication and meeting coordination, account performance monitoring and reporting, CRM and analytics use, collaboration with internal teams, and ongoing learning about JLL Technologies’ products and services. The position is remote, with listed locations in Charlotte, Chicago, Dallas, and San Francisco. Candidates must be authorized to work in the United States without visa sponsorship.
Requirements
- 0–2 years of experience in customer success, account management, client services, or a related area; internship experience is applicable.
- Strong verbal and written communication skills.
- Excellent organization and time-management abilities to manage multiple tasks across accounts.
- Collaborative mindset and eagerness to learn and contribute in a team environment.
- Proficiency with MS Office, including Excel, PowerPoint, and Word.
- Analytical thinking and comfort working with metrics and reports.
- Candidates must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- Bachelor’s degree, preferably in business, marketing, communications, or a related field.
- Familiarity with CRM systems or SaaS platforms.
- Basic understanding of customer success principles, client engagement, and service delivery metrics.
- Interest in technology solutions related to real estate and facilities management.
Responsibilities
- Maintain regular client communication and respond promptly to inquiries in support of senior account managers.
- Build professional relationships with client contacts to foster trust and satisfaction.
- Assist with coordinating client meetings and business reviews to track progress against goals and KPIs.
- Help monitor account performance against Service Level Agreements (SLAs).
- Prepare and update reports on client metrics, usage trends, and satisfaction levels.
- Escalate delivery issues and risks to senior team members.
- Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
- Support identification of potential improvement, upsell, and cross-sell opportunities.
- Provide internal teams with actionable insights based on client feedback and data analysis.
- Collaborate with Sales, Service Desk, Renewals, and Marketing to support account operations and coordinate client requests.
- Participate in internal meetings to learn about product updates and share customer insights.
- Develop knowledge of JLL Technologies products and services and how they deliver ROI for clients.
- Stay informed about industry trends and customer success practices.
- Shadow senior team members on Strategic Business Reviews to learn enterprise account management practices.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
- Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
