Workforce Management Professional
About The Position
The Workforce Management Professional 1 applies and integrates advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making, including staffing, learning and development, talent management, diversity, and human resource compliance. The work is often straightforward and of moderate complexity. The role assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. It provides analysis of talent and staffing needs based on enterprise-level strategic planning. The position applies professional concepts, standards, regulations, strategies, and operating standards within its work area, makes decisions about its own work approach and priorities, and follows direction. Work is managed and often guided by precedent, documented procedures, regulations, and professional standards, with some interpretation. This is a remote U.S. position requiring work between 6:30 a.m. and 2:00 p.m. Eastern, Tuesday through Saturday. Occasional travel to Humana offices for training or meetings may be required. Employees must maintain an appropriate dedicated home workspace to protect member PHI/HIPAA information and meet the stated internet requirements.
Requirements
- At least one year of consumer service operation or customer service experience.
- Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint.
- Ability to handle multiple tasks and deadlines with attention to detail.
- Must be willing to work between 6:30 a.m. and 2:00 p.m. Eastern, Tuesday through Saturday.
- Must work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.
- Home internet must meet the stated minimum requirements: 25 Mbps download and 10 Mbps upload.
Nice To Haves
- Advanced degree.
- Workforce management experience.
- Experience with scheduling software such as Verint.
- Prior experience in process or project management.
Responsibilities
- Apply and integrate advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decisions.
- Support workforce decision-making related to staffing, learning and development, talent management, diversity, and human resource compliance.
- Assess organizational staffing and identify requirements and solutions to meet workforce objectives.
- Analyze talent and staffing needs based on enterprise-level strategic planning.
Benefits
- Medical benefits.
- Dental benefits.
- Vision benefits.
- 401(k) retirement savings plan.
- Paid time off.
- Company and personal holidays.
- Paid parental and caregiver leave.
- Short-term disability insurance.
- Long-term disability insurance.
- Life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
