Judicial Case Manager I

Jud/Family Court•Dover, DE

20h

About The Position

Family Court’s mission is to provide equal access to justice for families and children in a fair and efficient manner that maintains public trust and confidence in an independent and accountable judiciary. The court values a diverse workforce and aims to ensure that members of the public and staff are treated with courtesy, dignity, and respect. Judicial Case Managers manage case flow by coordinating legal events, processes, resources, and case-related activities to support the timely and efficient progression of cases. They interpret and explain court processes and procedures, manage legal documents and records, and apply case flow and caseload management practices. The position requires specialized knowledge of the assigned court’s cases, operations, procedures, and jurisdiction, along with the ability to independently manage daily responsibilities and resolve procedural issues. Judicial Case Managers serve as procedural resources and regularly assist the public in sensitive, confidential, and complex situations without providing legal advice. Professionalism, tact, discretion, sound judgment, and a strong commitment to customer service are essential. This is the entry level of caseload management work. The employee learns legal processes, procedures, and case management functions while performing the full range of case management activities. Case management work supports administrative and judicial proceedings and can affect related legal processes, rulings, decisions, and case outcomes. The position is organized under an exclusive bargaining representative and is covered by a collective bargaining agreement. Employment requires legal authorization to work in the United States and a satisfactory criminal background check.

Requirements

Six months of experience managing cases as they move through the legal process.
Six months of experience applying laws, rules, regulations, standards, policies, and procedures.
Six months of experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Knowledge of narrative report writing.
Must be legally authorized to work in the United States.
A satisfactory criminal background check is required as a condition of hire.

Responsibilities

Assess case filings to determine placement in a case track or program, or recommend referral to an alternative track.
Serve as a liaison with stakeholders, judicial officers, court users, justice partners, and the public to coordinate activities, respond to inquiries, and explain court processes and procedures.
Create and maintain accurate and complete case files.
Monitor and coordinate cases through legal events and processes; track case events and status, anticipate case-flow problems and delays, and take appropriate action to expedite cases, including contacting participants to resolve issues.
Research case files, records, and other sources; coordinate with internal and external resources to verify case data, resolve issues or complaints, and prepare and issue court documents.
Coordinate case activity and events with judicial officers, attorneys, law enforcement agencies, and litigants.
Advise judicial officers about case events that lead to final case disposition.
Maintain contacts with the legal community, other agencies, and courts or units to expedite case flow.
Attend court proceedings, which may include annotating court worksheets, creating automated sentence orders, facilitating data entry, swearing in witnesses, and marking evidence.
Use automated information systems and computer software to enter, update, modify, delete, retrieve, and report data.
Arrange delivery of legal paperwork and other correspondence.
May manage court calendars or schedules, including scheduling within guidelines, coordinating parties, rescheduling, and generating notices.
Perform other related duties as required.