Judicial Case Management Administrator

Jud/Family Court • Dover, DE

17h

About The Position

The Judicial Case Management Administrator, working title Director of Child Support, has statewide responsibility for directing all child support-related activities within Family Court. The position reports to a member of administrative management and requires statewide travel. It manages detailed budgetary responsibilities related to Title IV-D federal funding, including appropriate accounting and use of reimbursements. The administrator serves as the Court’s liaison to the Division of Child Support Services and the Delaware Department of Justice Child Support Unit, leads initiatives to further child support services in Delaware, and participates as a key member of the Child Support Guideline Review/Quadrennial Review of the Delaware Child Support Formula.

The role develops and reviews policies and procedures related to child support filings and workflow and serves as the primary trainer for Family Court staff and Judicial Officers on child support topics. As the administrative level in the Judicial Case Management series, the position handles broader and more complex work across court case management operations, participates in planning and developing administrative policies and procedures, oversees process improvement, and provides planning and oversight for court training and new-employee development. The administrator receives general direction on broad goals and objectives, then establishes methods to achieve them and administers case management operations.

The position provides expertise, recommendations, and strategic direction to leadership and other high-level officials on complex challenges, and is responsible for communications and change management. It works with the Fiscal Department on federal IV-D funding and reimbursements, with a Staff Attorney on child-support legislative efforts, and supports the Chief Judge in Quadrennial Review activities. The administrator also oversees programs intended to expedite court-wide work and case flow and serves as the highest point of contact and expert for sensitive or escalated case-management issues involving internal and external contacts and the public.

Family Court’s mission is to provide fair and efficient access to justice for families and children while maintaining public trust and confidence in an independent and accountable judiciary. The Court strives to treat the public and staff with courtesy, dignity, and respect and values a diverse workforce. Free parking is available in New Castle County for Family Court staff.

Requirements

• Three years of experience in legal case-flow management.
• One year of experience interpreting laws, rules, regulations, standards, policies, and procedures.
• One year of experience directing or overseeing operations or supervising staff, which may include planning, assigning, reviewing, and evaluating relevant work.
• Six months of experience developing and implementing policies, procedures, action plans, and process-improvement initiatives.
• Six months of experience managing administrative and operational resources, including budget development and monitoring, using automated information systems, and demonstrating strong written and verbal communication skills in support of organizational objectives.
• Applicants must be legally authorized to work in the United States.
• A satisfactory criminal background check is required as a condition of hire.
• Statewide travel is required.

Nice To Haves

• One year of experience researching and analyzing legislation to understand its impact, including drafting memoranda and briefing materials for administrative management and communicating in writing and verbally to a broad audience.

Responsibilities

• Direct all child support-related activities within Family Court statewide.
• Manage Title IV-D federal funding responsibilities, including proper accounting and use of federal reimbursements, in coordination with the Fiscal Department.
• Serve as the Court’s liaison to the Division of Child Support Services and the Delaware Department of Justice Child Support Unit.
• Lead initiatives to further child support services in Delaware.
• Develop and review policies and procedures related to child support filings and workflow.
• Train Family Court staff and Judicial Officers on child support filings, case-flow procedures, calculations, and child support law.
• Participate in the Child Support Guideline Review/Quadrennial Review of the Delaware Child Support Formula and support the Chief Judge in leading review activities.
• Work with a Staff Attorney on legislative efforts involving child support matters.
• Administer case management operations, including planning, coordinating, implementing, and evaluating operations, services, processes, procedures, and quality.
• Provide recommendations and strategic direction to leadership and high-level officials on complex challenges; manage communications and change.
• Oversee and participate in programs and initiatives designed to expedite court-wide work and case flow.
• Plan and oversee court training and new-employee development activities.
• Coordinate and maintain daily, weekly, monthly, and yearly calendars of court events and perform specialized program support work.
• Serve as the highest point of contact and expert for sensitive or escalated case-management issues involving internal and external contacts and the public.
• Assess case filings for placement in case tracks or programs, or recommend alternative case-track referrals.
• Liaise with stakeholders, judicial officers, court users, justice partners, and the public to coordinate activities, respond to inquiries, and explain court processes and procedures.
• Create and maintain accurate and complete case files.
• Monitor and coordinate case activity across legal events and processes; track case status, anticipate delays, and take appropriate action to expedite cases, including contacting participants to resolve impediments.
• Research case files, records, and other information; coordinate with internal and external resources to verify data, resolve issues or complaints, and prepare and issue court documents.
• Coordinate case activity and events with judicial officers, attorneys, law enforcement agencies, and litigants.
• Advise judicial officers regarding case events that lead to final disposition.
• Maintain contacts with the legal community, agencies, and courts or units to help expedite case flow.
• Attend court proceedings, which may include annotating worksheets, creating automated sentence orders, facilitating data entry, swearing in witnesses, and marking evidence.
• Use automated information systems and computer software to enter, update, modify, delete, retrieve, and report data.
• Arrange delivery of legal paperwork and correspondence.
• Manage court calendars or other schedules as needed, including scheduling, coordinating parties, rescheduling, and generating notices.
• Perform other related duties as required.

Benefits

• Free parking is available in New Castle County for Family Court staff.
• A comprehensive benefits package is available; details are provided on the State of Delaware benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed