Jr. Program Manager

Flex•Columbia, SC

1d•Onsite

About The Position

Flex is a diversified manufacturing partner that helps brands design, build, and deliver products. The Jr. Program Manager supports cross-functional team resources and support areas, helps deliver products and services according to client requirements, and works to add value for Flex and its customers. The role identifies client needs, negotiates implementation terms, and communicates them to project operations. It is located in Columbia, South Carolina, and reports to the Director of Program Management.

Requirements

High school completion, vocational training, or equivalent, with experience using computer applications.
Two years of general administrative experience.
Intermediate Excel skills.
Ability to understand and carry out detailed but straightforward written or oral instructions using common sense.
Ability to write routine reports, business correspondence, and procedures.
Ability to present information effectively and respond to questions from managers, associates, customers, and vendors.

Nice To Haves

Computer server experience.
For internal applicants, eagerness to develop new skills and contribute to long-term organizational success through advancement opportunities.

Responsibilities

Support the Program Manager with reports and analyses for resolving client issues involving materials, quality, testing, and related areas.
Monitor actions arising from project opportunities or needs to meet internal metrics and customer requirements.
Help coordinate or escalate operational problems when projects lack resources to meet established commitments.
Coordinate cross-functional team data collection for presentations, including general presentations and quarterly business reviews with customers.
Coordinate resolution of product-shipment problems or extraordinary situations.
Coordinate or escalate systemic problems and processes in the supply chain.
Coordinate or escalate cross-functional troubleshooting of on-time delivery (OTD) issues.
Coordinate cross-functional evaluation of demand loads and operational responses, including material shortages, Can Do, excess and obsolete inventory, capacity, and shipment plans, and communicate these to the customer.
Support customer relationships through monthly or quarterly reviews, or as needed, communicating deliveries, open commitments, and overall account progress.
Support coordination with the cross-functional team of actions needed to meet customer-agreed targets for quality, testing, materials, processes, and other areas.