Jr. Compliance Agent

Montachusett Regional Transit Authority • Fitchburg, MA

5d

About The Position

The Jr. Compliance Agent supports Non-Emergency Medical Transportation (NEMT) Brokerage operations by helping ensure contracted Transportation Providers meet contractual and regulatory obligations. The role focuses on maintaining and updating provider documentation, following up on audits and inspections, and verifying compliance with insurance, regulatory checks, and training requirements.

The position also supports vendor applications and contracts and the development and upkeep of an internal Vendor Management System (VMS). Duties may change as business needs dictate, and the employee may be asked to perform other duties as required.

Requirements

• High school diploma or equivalent.
• Must maintain confidentiality of PHI and comply with HIPAA requirements.
• Valid unrestricted driver's license or reliable transportation to get to work.
• Excellent organizational and time management skills.
• Effective oral, written, and listening communication skills.
• Proficiency in MS Outlook, Excel, and Access.
• Attention to detail and demonstrated analytical abilities.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and in a team-oriented environment.

Nice To Haves

• One to two years of related experience preferred.

Responsibilities

• Engage with Transportation Providers to ensure required documentation and certifications are current and aligned with brokerage transportation provider contracts.
• Maintain and update vehicle and employee logs for contracted vendors to support regulatory compliance.
• Work with providers to address non-compliance with insurance requirements and facilitate corrective actions.
• Follow up on compliance issues, including desk audits, site inspections, and vehicle waivers.
• Support the development, implementation, and maintenance of an internal Vendor Management System (VMS).
• Participate in reviewing and processing vendor applications and contracts to ensure vendors meet compliance standards.
• Perform other duties as required by business needs when duties and responsibilities change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED