Tax Compliance Agent III
About The Position
The Utah State Tax Commission’s Customer Services Division is seeking a skilled and motivated Tax Compliance Agent to help answer taxpayer inquiries and support the Division’s mission. The role offers an opportunity to increase knowledge of Utah tax law while serving the public in a fast-paced team environment. This posting may be filled at any advertised level in the job series: Tax Compliance Agent II or Tax Compliance Agent III. Non-state employees are hired at the Tax Compliance Agent II entry level for $23.73 per hour; hourly wages are not negotiable. Promotions and transfers for current state employees are subject to DHRM rules. The position is based at 150 East Center Street, Suite 1400, Provo, Utah, and is listed as hybrid. Applicants must be current on state and federal tax filings and successfully pass a criminal history check, described in the posting as an FBI-level background check. No drug test is required. This is a competitive career service position and is eligible for a full benefits package.
Requirements
- Exceptional customer service skills.
- Strong attention to detail.
- Experience with GenTax/Collections.
- Experience negotiating with customers.
- Prior collections experience, including taking legal action.
- Basic understanding of Utah tax laws.
- Experience working with customers over the phone.
- Ability to work under pressure and meet deadlines.
- Ability to work as part of a team.
- Research and data entry skills.
- Must be current on state and federal tax filings.
- Must successfully pass a criminal history check.
Nice To Haves
- Experience with tax laws, rules, regulations, policies, and procedures; preference may be given.
- Experience in collections; preference may be given.
Responsibilities
- Answer taxpayer inquiries.
- Negotiate with customers.
- Conduct collections work, including taking legal action.
- Research information to answer questions.
- Perform data entry.
- Work effectively with customers in adverse situations and under pressure, meet deadlines, and contribute to a team environment.
Benefits
- Full benefits package eligibility.
- Job stability within a well-established organization.
- Career growth and opportunities for leadership.
- Meaningful work supporting the community.
- Supportive, cooperative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
