Jr. Compliance Agent

Montachusett Regional Transit Authority•Fitchburg, MA
•$17 - $20

About The Position

The Jr. Compliance Agent supports Non-Emergency Medical Transportation (NEMT) Brokerage operations by helping ensure contracted Transportation Providers meet contractual and regulatory obligations. The role maintains and updates provider documentation, follows up on audits and inspections, and checks compliance with insurance, regulatory, and training requirements. The position also supports the development and upkeep of an internal Vendor Management System (VMS), and participates in reviewing and processing vendor applications and contracts. Employees may be asked to perform other duties as business needs dictate.

Requirements

  • High school diploma or equivalent.
  • Must maintain confidentiality of PHI and HIPAA-related information.
  • Valid unrestricted driver’s license or reliable means of transportation to get to work.
  • Excellent organizational and time management skills.
  • Excellent oral, written, and listening communication skills.
  • Proficiency in MS Outlook, Excel, and Access.
  • Attention to detail and demonstrated analytical abilities.
  • Ability to multitask in a fast-paced environment.
  • Ability to work independently and in a team-oriented environment.

Nice To Haves

  • 1–2 years of related experience preferred.

Responsibilities

  • Engage with Transportation Providers to ensure required documentation and certifications are current and aligned with brokerage transportation provider contracts.
  • Maintain and update vehicle and employee logs for contracted vendors to support regulatory compliance.
  • Work with providers to address non-compliance with insurance requirements and facilitate corrective actions.
  • Follow up on desk audits, site inspections, vehicle waivers, and other compliance-related issues.
  • Support the development, implementation, and maintenance of an internal Vendor Management System (VMS).
  • Participate in reviewing and processing vendor applications and contracts to ensure vendors meet compliance standards.
  • Perform other duties as required by business needs.
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