Jr. Account Manager

FASTENER DISTRIBUTION HOLDINGS LLC.• MA, US, MA

1d•Onsite

About The Position

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space. At FDH Aero, we understand that the strength of our brand comes from our people. We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first. Our values guide everything we do: We Are Service First, We Are Respectful, We are Amplifiers, We Are Open-Minded, We Are Accountable, We Value Our People. As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

Requirements

Bachelor's degree required with a preferred major in Business or related field
3 years of sales experience in the aerospace industry preferred
6-12 months of experience effectively developing, managing, and leading a sales team preferred
An understanding of and working knowledge of aerospace quality management practice
Knowledge and understanding of aircraft parts and aerospace requirements
Knowledge of inventory practices and general aerospace requirements regarding same
Knowledge in OEM, MRO, and general aerospace business environment
Ability to demonstrate selling skills including negotiating and relationship building with a strong customer focus
Ability to establish credibility and rapport quickly
Advanced verbal and written communication skills
Must be computer savvy and learn company proprietary software programs
Self-starter that shows initiative in improvements and in helping the company grow
Ability to plan profitable sales and operational strategies to meet or exceed required goals
Ability to be detailed oriented and perform in-depth account research, if required
Maintain clear and accurate data entry, documentation and reporting skills, as required
Maintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
Familiarity with aerospace industry quality compliance requirements, including AS9120, ASA100
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
ITAR requirement
Some positions will require current U.S. Citizenship due to contract requirements.

Responsibilities

Assist in managing day-to-day client relationships and communications, ensuring timely and accurate responses to client inquiries and needs
Generate and send customer quotes using the company ERP software
Receive and coordinate daily tasks from the sales department, including customer RFQs and follow-up requests
Build and maintain a deep understanding of our systems, products, and services
Support the identification and development of new business opportunities within existing accounts
Ensure a high level of customer service is provided to clients, addressing and resolving any issues or concerns promptly and effectively
Conduct market research to stay informed about industry trends, competitor activities, and client developments
Communicate effectively with internal teams to ensure seamless delivery of services
Conduct regular account review to ensure customer satisfaction
Negotiate prices with customers for potential orders
Work closely with outside sales team including quoting, reports, and product availability
Enter customer contracts (PO) in the system and send an acknowledgement
Perform other duties not assigned