Jr. Enterprise Account Manager
About The Position
The Jr. Enterprise Account Manager is responsible for supporting partner onboarding, account coordination, and day-to-day communications under the guidance of a senior Account Manager or Lead. Primary responsibilities include, but are not limited to, the following: Support partner onboarding and account management tasks under the direction of an senior Account Manager or Lead. Assist with partner communication, basic issue follow-up, and reporting. Manage smaller or low-complexity accounts with oversight. Learn IDIQ systems, partner workflows, and escalation paths. Maintain documentation, track tasks, and assist with ticket management. Participate in cross-functional meetings as a support resource. Additional Responsibilities: Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations. Must follow all company policies and procedures regarding data privacy/protection and data loss prevention. Regular and predictable attendance is required. Performs other job-related duties and responsibilities as may be assigned from time to time.
Requirements
- At least 1 year experience in customer service-facing positions or equivalent showing a clear trend of success.
- Proficiency in Microsoft Office programs (e.g., Excel, Word, Outlook, PowerPoint, etc.).
- Experience using a CRM system (preferably experience using Zoho CRM or an equivalent sales CRM application).
- First level technical support or general help desk assistance experience for an application where support consisted of answering application questions, training clients on the use of application features, and assessing problems for solutions.
- Strong independent work ethic with the ability to manage workload, adhere to schedules, and deliver consistent customer support.
Nice To Haves
- Strong telephonic and electronic communication skills and etiquette.
- Advanced problem-solving skills.
- Established track record of reliability and good attendance.
- Demonstrated ability to quickly and proficiently understand and absorb new information.
- Ability to be discrete and maintain confidential information.
- Ability to multitask with a high volume of tasks.
- Operates with a high degree of independence, identifying and pursuing priorities without being prompted while actively contributing innovative solutions and ideas that push the company forward.
Responsibilities
- Support partner onboarding and account management tasks under the direction of an senior Account Manager or Lead.
- Assist with partner communication, basic issue follow-up, and reporting.
- Manage smaller or low-complexity accounts with oversight.
- Learn IDIQ systems, partner workflows, and escalation paths.
- Maintain documentation, track tasks, and assist with ticket management.
- Participate in cross-functional meetings as a support resource.
- Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations.
- Must follow all company policies and procedures regarding data privacy/protection and data loss prevention.
- Regular and predictable attendance is required.
- Performs other job-related duties and responsibilities as may be assigned from time to time.
Benefits
- Medical: 100% of base benefits for employees and 50% for dependents
- Dental: 50% for of base benefits for employees and dependents
- Vision: 50% for of base benefits for employees and dependents
- $25,000 company paid life insurance
- Short-term disability
- Long-term disability
- 11 paid holidays
- Sick time off
- Vacation time off
- 401k program with employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
