Journeyman Computer Operator (IT Asset Management Focus)

Wood River Federal•San Antonio, TX

43d

About The Position

The Journeyman Computer Operator (IT Asset Management Specialist) is a skilled technician responsible for day-to-day execution of the organization's IT Asset Management (ITAM) program. The role manages the lifecycle of hardware and software assets, from receipt and inventorying through deployment, tracking, and final disposition. Working under the general supervision of a senior asset manager or IT leadership, the position maintains the accuracy and integrity of the asset inventory database, ELMS/DPAS, supports IT equipment logistics, and assists with software license compliance tracking. The role is the primary hands-on resource for maintaining control and accountability over IT assets.

Requirements

Three to five years of experience in an IT support or operations role.
At least two years of experience directly involving IT Asset Management, inventory control, or IT logistics.
Must be able to acquire and maintain a DoW Security Clearance.
Proficiency with at least one enterprise-level ITAM or ITSM tool, such as ServiceNow, Flexera, or Ivanti.
Strong understanding of the IT hardware and software asset lifecycle.
Meticulous attention to detail and strong organizational skills.
Experience with barcode scanners and other inventory management tools.
Familiarity with basic software licensing models.
Ability to work independently on routine tasks and audits.

Nice To Haves

Relevant industry certifications are highly desired, such as Certified Asset Management Professional (CAMP) or ITIL Foundation Certification.

Responsibilities

Receive, inspect, and tag new IT hardware assets, including desktops, laptops, servers, network devices, and peripherals.
Create and maintain accurate asset records in the ITAM database, including serial number, model, location, and assigned user.
Prepare and stage equipment for deployment and process assets returned by off-boarding personnel.
Coordinate secure disposal of retired assets in accordance with organizational policy and ensure data-bearing devices are properly sanitized.
Maintain the accuracy of the ITAM database (ELMS/DPAS) or CMDB by recording asset moves, adds, and changes.
Conduct periodic physical inventories and audits of IT assets in offices, storage rooms, and data centers, reconciling physical counts with database records.
Investigate and resolve discrepancies between asset inventory records and physical assets.
Assist with tracking software license entitlements, installations, and usage.
Enter software license purchase information into the ITAM system.
Run reports to identify unauthorized software installations or support software license compliance audits.
Assist with reclaiming and re-harvesting unused software licenses to optimize costs.
Generate standard ITAM reports on asset status, inventory levels, and asset age for lifecycle planning.
Manage on-hand IT equipment and peripheral inventory in storage, maintaining organized and secure storage areas.
Fulfill approved equipment requests, such as requests for keyboards, mice, and monitors.