Administrative Assistant/Job File Coordinator

SERVPRO of Alexandria/Marlton/Morningside•Alexandria, VA

4d•$17 - $20•Onsite

About The Position

SERVPRO Team Warnecki is seeking a dependable, organized, and detail-oriented Job File Coordinator to keep restoration projects on track, maintain accurate documentation, and support daily operations. The role works closely with customers, project managers, field teams, and insurance representatives to help jobs progress efficiently from start to finish. The position is full-time and in-office at 113 Clermont Ave, Alexandria, VA 22304, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The employer offers competitive compensation, paid training and ongoing support, employee benefits, career advancement opportunities, professional development, a supportive team-oriented environment, and experience in the restoration and insurance industries.

Requirements

At least 1 year of administrative, office, customer service, or related experience.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines.
Proficiency in Microsoft Outlook, Word, and Excel.
Comfort with technology, digital records, and learning new software.
Ability to work independently and collaboratively.
Dependability, initiative, and a commitment to accuracy.
Professional problem-solving skills and a positive attitude.
Reliable personal cell phone access for work-related communication and multi-factor authentication during work hours.

Nice To Haves

Experience in restoration, construction, insurance, or a related industry.
Experience with scheduling, job file management, or quality assurance.
Familiarity with Xactimate or restoration management software.

Responsibilities

Create, maintain, and organize accurate job files.
Review documentation for completeness, accuracy, and compliance.
Monitor job statuses, deadlines, and outstanding paperwork.
Conduct daily file reviews, audits, and follow-ups.
Assist with estimates, document uploads, and job close-out.
Receive and dispatch service requests and job referrals.
Coordinate schedules with project managers and field teams.
Maintain accurate digital records and prepare reports.
Follow up on missing information and resolve documentation issues.
Support daily office operations as needed.
Communicate professionally with customers, insurance adjusters, and internal teams.
Provide project updates and follow up on outstanding items.
Respond to customer inquiries with patience and professionalism, including in stressful situations.