Job File Coordinator - Remote
About The Position
SERVPRO is seeking an experienced, detail-oriented Job File Coordinator to manage restoration job files and Third-Party Administrator (TPA) compliance operations in a fully remote role. The coordinator oversees files from initial intake through final carrier billing, ensuring quality, compliance with applicable guidelines, and effective communication across teams. The role works Monday through Friday, 8:00 AM to 5:00 PM EST, and offers $23.00–$25.00 per hour based on experience, plus a $1,200 sign-on bonus. The company provides the hardware and technology needed for a home-office setup, support from a dedicated Compliance Team and management staff, and ongoing training and professional growth opportunities.
Requirements
- Prior experience as a SERVPRO Corporate Job File Coordinator, or proven experience as a Job File Coordinator in the restoration industry working directly with TPAs.
- Deep understanding of restoration terminology, claims processing, and standard carrier workflow guidelines.
- Proficiency with restoration management software such as Xactimate, DryBook, or similar systems, and standard office productivity suites.
- Ability to work Monday through Friday, 8:00 AM to 5:00 PM Eastern Standard Time.
- A quiet, professional home office free from background noise and distractions, with high-speed internet.
- Exceptional attention to detail, strong problem-solving skills, and effective verbal and written communication skills.
Responsibilities
- Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation through final closing.
- Ensure file documentation, photos, estimates, and moisture logs comply with TPA requirements and guidelines, including those of Alacrity, Sedgwick, and Westhill.
- Update job management software promptly to support tracking, auditing, and status updates for management and property owners.
- Coordinate communication among field technicians, management, property owners, insurance adjusters, and TPAs to resolve file discrepancies and documentation needs.
- Verify scope notes, line items, and audit requests to reduce rejections and accelerate claim processing.
Benefits
- $1,200 sign-on bonus.
- Company-provided hardware and technology for a work-from-home setup.
- Support from an established, dedicated Compliance Team and management staff.
- Continuous training and professional growth opportunities.
- Daytime schedule with no nights or weekends required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
