Job Coach - Auburn, Sacramento, Roseville & Elk Grove (Afternoons/Evenings)

PRIDE Industries • Roseville, CA

18d • Hybrid

About The Position

The Job Coach provides employment support to employees with disabilities working at a commercial contract. Under general supervision, the role helps employees maintain hygiene, attendance, communication, customer interactions, workplace relationships, and job performance. The Job Coach assists employees during their workday so they can perform their tasks in line with customer and contract needs, providing accommodations as necessary. The position has no direct reports.

Work is performed at customer worksites and partly in an office environment. The role involves frequent travel among sites, work during days, evenings, and weekends, and interaction with clients or employees who may have behavioral challenges. Some work takes place in a prison healthcare facility with specialized security and environmental controls. Worksite exposure may include chemicals, dust, equipment noise, and outdoor weather conditions.

Requirements

• High school diploma or GED.
• Ability to communicate effectively and respond to questions and requests from team members, customers, and others.
• Effective written communication skills using appropriate business English.
• Human relations skills to maintain effective working relationships with the team.
• Effective customer service skills.
• Intermediate computer literacy, including word processing, spreadsheet, database, and presentation software.
• Basic mathematical ability, including addition, subtraction, multiplication, and division.
• Demonstrated customer service, problem-solving, and common-sense skills.
• Ability to maintain sufficient strength, agility, and endurance to perform during stressful physical, mental, and emotional situations without compromising personal or others’ health and well-being.
• Ability to maneuver around worksites on uneven surfaces, view computer screens or monitors, use a keyboard, and travel to various sites for extended periods, with or without assistance.

Nice To Haves

• Knowledge of custodial work.
• One year or more of work experience with people with disabilities.
• A valid driver’s license may be required depending on local, state, or contract requirements.

Responsibilities

• Monitor and teach employees with disabilities skills that help them succeed at work; answer questions and provide direction during their shifts.
• Assist employees with arriving at and departing from work, transportation, and learning worksite protocols and rules.
• Coach and train employees in managing attendance, schedules, performance, interactions, and personal behavior.
• Assist a Counselor, Human Resources, or the direct supervisor with maintaining case files and daily required documentation, including case notes, incident reports, health and safety risk assessments, timecards, evaluations, performance summaries, wage evaluations, and work assessments.
• Ensure employees work safely and maintain quality standards.
• Communicate with employees and supervisors to support positive and successful working relationships.
• Follow correct procedures when responding to emotional, physical, or psychological breakdowns.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED