Job Center Specialist II

State of Vermont•Springfield, VT

2d•Hybrid

About The Position

The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting individuals with employment, education, training, and career opportunities. The Job Center Specialist II provides individualized career coaching and case management services to help customers achieve their employment and training goals. Through one-on-one meetings, you will assess customer needs, develop employment and training plans, coordinate supportive services, monitor progress, and connect individuals with employers, education providers, and community resources. You will build strong relationships with customers while helping them identify their strengths, overcome barriers to employment, and achieve meaningful career outcomes. Success in this role requires balancing direct customer service with community engagement, employer outreach, and accurate case documentation. You will collaborate with partner organizations, represent the Department at workshops, presentations, hiring events, and community activities, and responsibly administer workforce program funding in accordance with program requirements. Strong communication, organization, sound judgment, and the ability to manage a diverse caseload while meeting performance expectations are essential. We are looking for someone who is committed to providing equitable, person-centered service to both youth and adults and believes everyone deserves the opportunity to succeed. Occasional travel throughout the assigned service region is required. Applicants must possess a valid driver's license and have access to reliable personal transportation.

Requirements

Associate’s degree or higher in human resources field, public or business administration, or human services fields.
OR Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.
Valid driver's license.
Access to reliable personal transportation.

Responsibilities

Provide individualized career coaching and case management services.
Assess customer needs.
Develop employment and training plans.
Coordinate supportive services.
Monitor customer progress.
Connect individuals with employers, education providers, and community resources.
Build strong relationships with customers.
Help customers identify their strengths and overcome barriers to employment.
Achieve meaningful career outcomes for customers.
Balance direct customer service with community engagement and employer outreach.
Maintain accurate case documentation.
Collaborate with partner organizations.
Represent the Department at workshops, presentations, hiring events, and community activities.
Administer workforce program funding in accordance with program requirements.
Manage a diverse caseload while meeting performance expectations.
Provide equitable, person-centered service to both youth and adults.
Interview clients who are often under significant personal and financial burden, and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors.
Engage all clients in a manner that exhibits professionalism, sensitivity, fairness, tact and diplomacy.
Help clients understand the services available to them through VDOL programs.
Demonstrate a supportive attitude and actions in dealing with clients.
Travel between multiple regional locations as assigned by the Department.
Travel to employers' worksites, schools/technical centers and community partner meetings.
Attend evening meetings as assigned by supervisor.