Job Center Specialist II - Adult

State of Vermont•Burlington, VT

8d•Hybrid

About The Position

The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting individuals with employment, education, training, and career opportunities. We are seeking a compassionate, organized, and results-oriented professional to join our Burlington team as a Job Center Specialist II (Adult Case Manager). This position is ideal for someone who is passionate about helping individuals overcome barriers to employment, building strong community relationships, and empowering customers to achieve long-term career success. Building upon the services provided by our Job Center Specialists, the Job Center Specialist II delivers individualized career and case management services to adults and young adults entering the workforce. Through ongoing one-on-one coaching, you will assess customer needs, develop individualized employment and training plans, establish achievable career goals, coordinate supportive services, monitor progress, and adjust plans as circumstances change. Every customer has a unique story, and success in this role requires building trusted relationships while helping individuals identify their strengths, overcome barriers to employment, and achieve meaningful career outcomes. This position requires regular collaboration with employers, education and training providers, and community organizations to coordinate services and create employment opportunities. You will advocate for customers during partner meetings, make informed referrals, connect individuals to workforce and community resources, and responsibly administer workforce program funding that supports education, training, and career advancement. You will also represent the Department through workshops, presentations, hiring events, and community outreach activities that promote workforce services and strengthen partnerships throughout Chittenden County. Time will be divided between the American Job Center, partner locations, employer visits, community events, and direct customer engagement. The ideal candidate is motivated by helping people succeed, enjoys building relationships, and is comfortable working with individuals from all backgrounds and life experiences. You should be equally comfortable facilitating presentations for groups, meeting one-on-one with customers, collaborating with community partners, and engaging employers. Strong communication, organization, and critical thinking skills are essential, along with the ability to manage a diverse caseload, maintain accurate case records, meet program performance expectations, and balance multiple priorities. Experience using technology for case documentation and data management, attention to detail, accountability, and the ability to work independently are critical components of this position. If you are committed to empowering others, strengthening your community, and making a lasting impact through workforce development, we encourage you to apply. Occasional travel throughout Chittenden County and surrounding service areas is required. Applicants must possess a valid driver's license and have access to reliable personal transportation.

Requirements

Associate’s degree or higher in human resources field, public or business administration, or human services fields.
OR Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.
Strong communication skills.
Strong organization skills.
Strong critical thinking skills.
Ability to manage a diverse caseload.
Ability to maintain accurate case records.
Ability to meet program performance expectations.
Ability to balance multiple priorities.
Experience using technology for case documentation and data management.
Attention to detail.
Accountability.
Ability to work independently.
Valid driver's license.
Access to reliable personal transportation.

Nice To Haves

Compassionate, organized, and results-oriented professional.
Passionate about helping individuals overcome barriers to employment.
Enjoys building strong community relationships.
Empowers customers to achieve long-term career success.
Motivated by helping people succeed.
Enjoys building relationships.
Comfortable working with individuals from all backgrounds and life experiences.
Comfortable facilitating presentations for groups.
Comfortable meeting one-on-one with customers.
Comfortable collaborating with community partners.
Comfortable engaging employers.

Responsibilities

Deliver individualized career and case management services to adults and young adults.
Assess customer needs and develop individualized employment and training plans.
Establish achievable career goals and coordinate supportive services.
Monitor customer progress and adjust plans as circumstances change.
Build trusted relationships with customers to help them identify strengths and overcome barriers.
Collaborate with employers, education and training providers, and community organizations.
Advocate for customers during partner meetings and make informed referrals.
Connect individuals to workforce and community resources.
Administer workforce program funding for education, training, and career advancement.
Represent the Department through workshops, presentations, hiring events, and community outreach.
Maintain accurate case records and manage a diverse caseload.
Meet program performance expectations and balance multiple priorities.
Utilize technology for case documentation and data management.