Job Center Manager

3rd Street Youth Center & Clinic•San Francisco, CA

3d•Hybrid

About The Position

The Job Center Manager provides strategic and operational leadership for the Young Adult Job Centers and serves as the organizational hub for 3rd Street's employment strategy. This position runs the Job Centers, supervising staff, overseeing service delivery, developing employer partnerships, and driving participant outcomes. It also builds employment capability across the wider organization, training and equipping case managers and program staff in other departments to identify employment goals, deliver career counseling, connect youth to opportunities, and document their work to program standards. This program carries defined contractual targets, including an annual enrollment goal and a placement rate at exit into unsubsidized employment, education, or training. The Manager is accountable for meeting these targets and for the data integrity that substantiates them.

Requirements

Experience supervising and developing staff
Knowledge of workforce development and employment services
Ability to build capability in others — training, coaching, and influencing staff who do not report to you
Ability to analyze program performance and use data to make decisions
Strong leadership, systems-building, and organizational skills
Relationship-building with employers and community partners
Comfort carrying and delivering on contractual performance targets
Experience using case management or workforce data systems, and rigor about data accuracy
Commitment to equity, cultural humility, and trauma-informed care
Bachelor's degree in Human Services, Social Work, Public Administration, Workforce Development, Education, or a related field (or equivalent combination of education and experience)
Minimum three years of progressively responsible workforce development or youth services experience
Minimum two years of supervisory or leadership experience
Experience managing grant-funded programs or government contracts, including performance targets and reporting

Nice To Haves

Experience launching or building a new program
Experience serving Transitional Age Youth, including justice-involved and formerly homeless young people
Experience within OEWD, WIOA, or similar workforce systems
Familiarity with WorkforceCentral, Apricot, or comparable data systems
Knowledge of San Francisco workforce resources
Lived experience reflective of the young people and communities we serve
Bilingual or multilingual abilities

Responsibilities

Serve as the organizational lead for employment services, building capacity across Housing, Behavioral Health, Youth Development, Education, and Case Management teams.
Train and coach case managers and program staff across departments to identify employment goals, deliver career counseling and planning, and connect young people to jobs, job fairs, and training.
Define and hold the quality standard for what constitutes a meaningful career counseling and planning activity, ensuring the substance of the work.
Build internal referral pathways, shared tools, and events (job fairs, hiring events, employer visits) that connect the whole organization to employment opportunity.
Partner with organizational leadership to embed employment support into program practice across 3rd Street.
Lead daily operations of the Young Adult Job Centers across the Lower Polk TAY Navigation Center and 3900 3rd Street.
Develop annual work plans, implementation strategies, and operational priorities, including the annual Scope of Work Plan required by OEWD.
Ensure program activities align with OEWD contract requirements and organizational goals.
Monitor performance against contracted targets and lead continuous quality improvement; identify variance early and act on it.
Oversee the drop-in resource centers and the schedule of open job-readiness workshops.
Supervise, coach, and evaluate the Outreach & Employment Specialist and other assigned staff.
Conduct regular team meetings and individual supervision sessions.
Support staff professional development and training.
Foster a collaborative, inclusive, and strengths-based team culture.
Build and maintain relationships with employers, workforce agencies, educational institutions, and community partners.
Develop opportunities for internships, work experience, apprenticeships, and unsubsidized job placements.
Represent 3rd Street at workforce development meetings and community events.
Ensure accurate, timely documentation of all services in WorkforceCentral and Apricot, meeting monthly data deadlines and OEWD data standards.
Coordinate closely with 3rd Street's compliance and reporting partner, who manages data system entry and reporting, to ensure data is complete, accurate, and submitted on time.
Monitor program outcomes and performance measures; prepare quarterly performance reports and narratives for OEWD.
Ensure compliance with all OEWD, organizational, and regulatory requirements, and lead any corrective action or performance improvement responses.