Job Center Specialist II
About The Position
The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting individuals with employment, education, training, and career opportunities. We are seeking a compassionate, organized, and results-oriented professional to join our team as a Job Center Specialist II. As a Job Center Specialist II, you will provide individualized career coaching and case management services to help customers achieve their employment and training goals. Through one-on-one meetings, you will assess customer needs, develop employment and training plans, coordinate supportive services, monitor progress, and connect individuals with employers, education providers, and community resources. You will build strong relationships with customers while helping them identify their strengths, overcome barriers to employment, and achieve meaningful career outcomes. Success in this role requires balancing direct customer service with community engagement, employer outreach, and accurate case documentation. You will collaborate with partner organizations, represent the Department at workshops, presentations, hiring events, and community activities, and responsibly administer workforce program funding in accordance with program requirements. Strong communication, organization, sound judgment, and the ability to manage a diverse caseload while meeting performance expectations are essential. We are looking for someone who is committed to providing equitable, person-centered service to both youth and adults and believes everyone deserves the opportunity to succeed. Occasional travel throughout the assigned service region is required. Applicants must possess a valid driver's license and have access to reliable personal transportation.
Requirements
- Associate’s degree or higher in human resources field, public or business administration, or human services fields.
- OR Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.
- Valid driver's license.
- Access to reliable personal transportation.
- Ability to manage a diverse caseload while meeting performance expectations.
- Commitment to providing equitable, person-centered service to both youth and adults.
Nice To Haves
- Strong communication skills.
- Strong organization skills.
- Sound judgment.
Responsibilities
- Provide individualized career coaching and case management services.
- Assess customer needs, develop employment and training plans, coordinate supportive services, and monitor progress.
- Connect individuals with employers, education providers, and community resources.
- Build strong relationships with customers to help them identify strengths, overcome barriers, and achieve career outcomes.
- Balance direct customer service with community engagement, employer outreach, and accurate case documentation.
- Collaborate with partner organizations.
- Represent the Department at workshops, presentations, hiring events, and community activities.
- Administer workforce program funding in accordance with program requirements.
- Engage all clients with professionalism, sensitivity, fairness, tact, and diplomacy.
- Demonstrate a supportive attitude and actions when dealing with clients.
Benefits
- 80% State paid medical premium
- Dental plan at no cost for employees and their families
- 12 paid holidays each year
- Generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- State defined benefit pension plan
- Deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare reimbursement accounts
- Flexible spending childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
