MO SEMO - Job Center Assistant

EDSI (Educational Data Systems, Inc.)•Cape Girardeau, MO

2d•Onsite

About The Position

The Job Center Assistant serves as the first point of contact for customers, employers, visitors, and partners, providing professional and welcoming customer service. This role involves front desk coverage, managing phone calls, responding to inquiries, and scheduling appointments. The assistant will provide information on Job Center services, workshops, and community resources, and assist customers with registration, enrollment, and navigation of workforce systems. Responsibilities include conducting customer intake, maintaining records, assisting with job searches, and referring customers to appropriate programs and agencies. The role also involves documenting interactions, providing basic assistance with unemployment insurance processes, verifying identities, and supporting general Job Center operations through administrative tasks. Additionally, the assistant will help with workshops, events, and maintaining the resource room. Confidentiality and compliance with policies are essential. The position requires collaboration with team members and partners to ensure effective service delivery and achievement of workforce system goals.

Requirements

Professional, courteous, and welcoming customer service skills.
Ability to provide front desk coverage.
Ability to answer and direct telephone calls.
Ability to respond to inquiries.
Ability to schedule appointments.
Ability to provide information regarding Job Center services, workforce programs, workshops, hiring events, and community resources.
Ability to assist customers with Wagner-Peyser registration, enrollment activities, and workforce system navigation.
Ability to conduct customer intake activities.
Ability to collect required documentation.
Ability to maintain accurate customer records in workforce management systems.
Ability to assist customers with job search activities, labor market information, career services, and utilization of Job Center resources.
Ability to assess customer needs and facilitate referrals.
Ability to coordinate with Job Center team members and partners.
Ability to document customer interactions, referrals, and activities.
Ability to provide basic assistance with unemployment insurance processes, online systems, and available resources.
Ability to assist customers with identity verification requirements.
Ability to maintain confidentiality of customer information.
Ability to ensure compliance with all applicable federal, state, local, and organizational policies and procedures.
Ability to work collaboratively with Job Center team members and partners.
Data entry skills.
Filing skills.
Scanning skills.
Document management skills.
Administrative skills.
Ability to assist with workshops, orientations, hiring events, outreach activities, and special projects.
Ability to monitor resource room operations.
Ability to assist customers with computers, printers, and other office technology.

Responsibilities

Serve as the first point of contact for customers, employers, visitors, and partners by providing professional, courteous, and welcoming customer service.
Provide front desk coverage, answer and direct incoming telephone calls, respond to inquiries, and schedule appointments in accordance with Job Center procedures.
Provide information regarding Job Center services, workforce programs, workshops, hiring events, and community resources.
Assist customers with Wagner-Peyser registration, enrollment activities, and workforce system navigation.
Conduct customer intake activities, collect required documentation, and maintain accurate customer records in workforce management systems.
Assist customers with job search activities, labor market information, career services, and utilization of Job Center resources.
Assess customer needs and facilitate referrals to workforce programs, partner agencies, and community resources to ensure access to appropriate services.
Coordinate with Job Center team members and partners to support timely service delivery and positive customer outcomes.
Document customer interactions, referrals, and activities in accordance with program requirements and established procedures.
Provide basic assistance to customers regarding unemployment insurance processes, online systems, and available resources, referring specialized issues to appropriate state staff.
Assist customers with identity verification requirements, including gathering, uploading, and processing required documentation while maintaining confidentiality.
Support Job Center operations through data entry, filing, scanning, document management, and other administrative functions.
Assist with workshops, orientations, hiring events, outreach activities, and special projects as assigned.
Monitor resource room operations and assist customers with computers, printers, and other office technology.
Maintain confidentiality of customer information and ensure compliance with all applicable federal, state, local, and organizational policies and procedures.
Work collaboratively with Job Center team members and partners to support effective customer flow, service delivery, and achievement of workforce system goals.
Perform other duties as assigned by the Board and/or EDSI leadership.