Knowledge Manager – SME

Northern Technologies Group, Inc.•McLean, VA

4d•Onsite

About The Position

The Jira/Confluence Specialist – SME / Knowledge Manager – SME serves as the subject matter expert for enterprise Atlassian Jira and Confluence environments supporting a classified modernization portfolio. The role administers and governs Jira and Confluence as authoritative systems of record for requirements, decisions, and project knowledge; standardizes workflows and knowledge management practices; and maintains end-to-end traceability from requirements to fielded solutions, including linkage to governing statutory and policy authorities. The specialist collaborates with contractor, military, and government civilian stakeholders to deliver secure, scalable administration, reporting, and user support. The position is on-site, with the schedule determined by the assigned customer site and operational requirements. Specific shift hours were not provided. Travel is 10%.

Requirements

Active TS/SCI security clearance and successful completion of any additional client security eligibility and/or compatibility determinations.
Bachelor’s degree and 12 or more years of progressive experience in knowledge management, requirements management, or records management, or commensurate experience.
At least 10 years of hands-on Jira and/or Confluence power-user experience, including project and space design, workflows, issue types, custom fields, dashboards, filters, Jira Query Language (JQL), and page and template architecture.
Data analysis experience.
Demonstrated experience creating and maintaining requirements traceability matrices for large, multi-project technical portfolios.
Experience supporting knowledge management or requirements management in a TS/SCI environment.

Nice To Haves

Master’s degree.
Working knowledge of federal records obligations under Title 44 and DoD 5015.02-STD and the distinctions among Title 10, Title 40, Title 44, and Title 50 authorities for DoD IT and communications programs.
Current Atlassian credential such as ACP-610, ACP-620, or Confluence Space Administration Pro Skills Badge.
Ability to communicate effectively in executive-level summaries and detailed technical reports and briefings.
Additional Atlassian project-level credential; ACP-100 Jira Administration for Data Center is a plus, but not required.
ICRM Certified Records Manager (CRM) or Certified Records Analyst (CRA).
IREB CPRE Advanced Level (Requirements Management), IIBA CBAP, or PMI-PBA.
KM Institute Certified Knowledge Manager (CKM).
Experience administering Jira and Confluence in air-gapped or multi-enclave environments, including cross-domain content handling.
Experience supporting Special Access Programs (SAP) or other high-consequence communications programs.
Prior military or government service in communications systems, intelligence, or acquisition.

Responsibilities

Design, administer, and govern Jira and Confluence as authoritative systems of record for requirements, decisions, and project knowledge across the modernization portfolio.
Develop Jira and Confluence dashboards, structured queries, and automated reports to reduce manual status collection.
Capture, decompose, and baseline requirements from leadership and government engineering personnel; assign unique identifiers and maintain configuration control.
Build and maintain bidirectional traceability from requirements through design, implementation, testing, and fielded solutions, preserving change history as part of the official record.
Maintain traceability between requirements, projects, solutions, and governing statutes, directives, or authorizations, including Titles 10, 40, 44, and 50; provide leadership-ready authority views.
Produce on-demand executive summaries and detailed portfolio reports covering status, dependencies, risks, decisions, and open actions.
Establish and enforce knowledge management standards for taxonomy, metadata, templates, naming conventions, access controls, and records retention and disposition.
Serve as a primary point of contact for reporting, metrics, dashboard standardization, and leadership questions about requirements and knowledge management.
Provide user training and support on system-of-record practices; audit compliance and adoption.
Design and support Jira projects and Confluence spaces, including tailored workflows and configurations.
Standardize workflows, screen schemes, custom fields, and permission schemes while applying data protection and access restrictions.