Jira & Confluence Developer

Fusion Technology•Washington, DC

20h

About The Position

The Jira & Confluence Developer designs and builds a centralized, guided self-service portal that presents users with categorized options, knowledge articles, and search-driven navigation to surface existing information and services before a formal request is submitted. The role analyzes existing divisional Jira, Confluence, and other information sites; designs the portal’s information architecture, service catalog, and intake taxonomy; and develops conditional intake forms for requests that cannot be resolved through self-service. The developer builds and maintains the portal’s architecture, workflows, governance model, integrations, and technical documentation. Responsibilities include configuring Jira Service Management and Confluence, establishing approval and escalation workflows, implementing role-based access and security controls, consolidating divisional sites, troubleshooting and upgrading systems, and monitoring portal usage and search analytics. The role works with division stakeholders, governance boards, and security teams to ensure the platform reflects existing services and complies with enterprise cybersecurity policies, federal IT standards, and agency/OCIO requirements. The position is located in Washington, DC and requires an active TS clearance, a bachelor’s degree in a relevant field, and at least five years of related professional experience. Fusion Technology describes its compensation package as including a matching 401(k), healthcare, employer HSA contributions, vision and dental plans, life and disability insurance, personal leave, and paid certifications and training.

Requirements

Active TS clearance.
Bachelor’s degree from an accredited college or university in Cybersecurity, Information Technology, Computer Science, or a related field.
At least 5 years of related professional experience.
Hands-on experience with Jira and Confluence.

Responsibilities

Analyze and inventory existing division-level Jira, Confluence, and other information sites to identify existing content and services, duplication, and gaps that drive unnecessary requests.
Design information architecture, service catalog structure, and intake taxonomy for the portal’s landing page and request categorization and routing.
Develop dynamic, conditional intake forms for requests for new enterprise technology, applications, or services after existing options have been surfaced and ruled out.
Build, design, and develop system architecture, workflows, and technical documentation for the enterprise service management portal and its governance model.
Implement and manage governance workflows, approval chains, and escalation paths that route requests to the appropriate division or review authority.
Install, configure, test, and maintain Jira Service Management, Confluence, and automation and integration components connecting the central landing page and knowledge base to existing divisional sites.
Implement role-based access and security protocols that respect divisional compartmentalization while enabling discovery.
Troubleshoot and resolve technical issues related to development, integration, and deployment of the portal, intake forms, and governance workflows.
Perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies.
Monitor portal usage and search analytics, identify where users fail to find existing information and submit unnecessary requests, and recommend timely improvements to government leadership in writing or in person.
Create and maintain system diagrams, governance workflow procedures, and user guidance for the landing page and knowledge base.
Ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency/OCIO-specific requirements.
Collaborate with division stakeholders, governance boards, and security teams to ensure the central portal accurately reflects and consolidates existing services.