Jira & Confluence Developer

Fusion Technology•Washington, DC

1d•Onsite

About The Position

The Jira & Confluence Developer designs and builds a centralized enterprise service management solution structured as a guided self-service portal. The portal presents categorized options, knowledge articles, and search-driven navigation to surface existing information and services before a formal request is submitted. The role analyzes and inventories existing division-level Jira, Confluence, and other information sites, then designs the portal’s information architecture, service catalog, and intake taxonomy. It develops conditional intake forms, governance workflows, approval chains, and escalation paths; configures Jira Service Management and Confluence; and maintains integrations connecting the central landing page and knowledge base to existing division sites. The developer also implements role-based access and security protocols, troubleshoots and maintains the platform, performs upgrades and migrations, monitors portal usage and search analytics, and recommends improvements to government leadership. The position maintains technical and user documentation, ensures compliance with cybersecurity and federal IT requirements, and collaborates with division stakeholders, governance boards, and security teams. The position is located in Washington, DC and requires an active TS clearance.

Requirements

Active TS clearance.
Bachelor’s degree from an accredited college or university in Cybersecurity, Information Technology, Computer Science, or a related field.
5+ years of related professional experience.
Hands-on experience with Jira and Confluence.

Responsibilities

Analyze and inventory existing division-level Jira, Confluence, and other information sites to identify existing content and services, duplication, and gaps driving unnecessary requests.
Design the information architecture, service catalog structure, and intake taxonomy for the landing page and request categorization and routing.
Develop dynamic, conditional intake forms for requests for new enterprise technology, applications, or services, after existing options have been surfaced and ruled out.
Build and develop system architecture, workflows, and technical documentation for the enterprise service management portal and its governance model.
Implement and manage governance workflows, approval chains, and escalation paths that route requests to the correct division or review authority.
Install, configure, test, and maintain Jira Service Management, Confluence, and automation and integration components connecting the central landing page and knowledge base to existing division sites.
Implement role-based access and security protocols that preserve division compartmentalization while enabling discovery.
Troubleshoot and resolve technical issues involving development, integration, and deployment of the portal, intake forms, and governance workflows.
Perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies.
Monitor portal usage and search analytics, identify where users fail to find existing information and submit unnecessary requests, and recommend timely improvements to government leadership in writing or in person.
Create and maintain system diagrams, governance workflow procedures, and user guidance for navigating the landing page and knowledge base.
Ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency- and OCIO-specific requirements.
Collaborate with division stakeholders, governance boards, and security teams to ensure the portal accurately reflects and consolidates existing services.