FT Jewelry Sales Supervisor: Grown Brilliance

Leap • Tysons Corner, DC

1d

About The Position

The Jewelry Sales Supervisor is a retail leadership role focused on selling, client relationships, team coaching, and store execution. The supervisor leads by example on the sales floor, delivering personalized selling experiences, product storytelling, and client engagement in line with the Grown Brilliance brand. In partnership with the Store Leader/General Manager, the role supports business performance, team development, and operational execution.

The position helps drive clienteling strategies, sales initiatives, and store priorities while maintaining high standards of service, presentation, and brand excellence. Compensation is $23–$28 per hour, and the role is commission-eligible, with a starting commission rate of 2% and the opportunity to earn up to 4% based on store performance. Compensation is determined based on experience, skills, competencies, and qualifications.

Grown Brilliance creates 100% conflict-free, lab-grown diamonds in timeless designs, modern styles, and customizable options. The company emphasizes jewelry that reflects individuality and celebrates meaningful moments. Leap operates a retail platform and manages more than 100 stores across the country, partnering with multiple brands.

Requirements

• At least 2 years of luxury, premium, or specialty retail experience with a strong record of delivering exceptional customer experiences.
• Proven success in relationship-based selling, clienteling, and achieving individual and team sales goals.
• Demonstrated ability to coach, motivate, and support team members in a fast-paced retail environment.
• Strong product storytelling skills and the ability to educate clients and create meaningful connections.
• Professional presence and the ability to engage clients confidently and resolve concerns with empathy and sound judgment.
• Strong organizational skills and attention to detail, with the ability to support operational excellence.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• Experience with CRM and retail technology, including Endear, Shopify, Slack, and Google Workspace.

Responsibilities

• Lead from the sales floor by delivering personalized, relationship-driven selling experiences.
• Build client relationships through appointment selling, proactive outreach, and thoughtful follow-up.
• Use product knowledge and storytelling to educate clients and build confidence throughout the purchase journey.
• Coach and collaborate with associates to support team sales goals and strong selling behaviors.
• Use CRM tools, including Endear, to strengthen client engagement and encourage repeat business.
• Provide real-time coaching and feedback to improve associates’ selling skills, client engagement, and performance.
• Motivate the team and promote accountability, collaboration, and shared success.
• Support onboarding and ongoing development of new team members.
• Partner with store leadership to identify opportunities for team growth and improved performance.
• Help execute business priorities, sales initiatives, and client activations with store leadership.
• Support inventory management, visual merchandising, shipment processing, and daily store procedures.
• Maintain brand standards across the client experience and store environment.
• Assist with market events, promotional activations, and other brand initiatives as needed.

Benefits

• Medical, dental, and vision benefits for employees averaging 32 or more hours per week.
• AllOne Health Employee Assistance Program.
• 401(k).
• Accrued paid time off: full-time hourly employees can accrue up to 80 hours annually, subject to restricted dates during busy retail seasons and manager approval; part-time hourly employees can accrue PTO based on local laws.
• Employee discount and wardrobe allotment for participating Leap brands.
• Commission eligibility, with a starting rate of 2% and the opportunity to earn up to 4% based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed