Jewelry Associate

TJX•Austin, TX

3d•Onsite

About The Position

The Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, embodying the REACH (Remember Everyone Affects Customer Happiness) philosophy, and maintaining a clean and organized store environment. The role follows operational, merchandising, and loss prevention standards and is cross-trained in multiple store areas to support business needs. It supports Front End coverage as well as Dressing Room and Jewelry needs. The associate contributes to a positive store culture, communicates effectively with management and coworkers, maintains store organization and cleanliness, processes merchandise, supports merchandising and store recovery, and follows operational, safety, and loss prevention policies. Other duties may be assigned.

Responsibilities

Engage and interact with customers while demonstrating REACH principles and supporting a highly satisfied customer experience.
Support a positive store culture and embody the aspects of a Green Culture Pulse.
Promote TJX Rewards credit and loyalty programs.
Support Front End coverage and respond to Dressing Room and Jewelry needs.
Communicate accurately and effectively with management and associates; accept recognition and constructive feedback.
Follow labor laws and associate meal and break policies.
Maintain sales-floor organization, cleanliness, recovery, and floor-care standards; help maintain the entire store, including the Single Queue and Associate Lounge.
Maintain and operate floor-care equipment, including the scrubber and buffer.
Process and prepare merchandise for the sales floor using Door to Floor and Working Smart principles.
Follow Front End procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
Balance register drawers and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Uphold merchandising philosophy, merchandise standards, and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support store shrink-reduction goals and programs and follow operational and loss prevention controls.
Immediately communicate alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.