Jewelry Associate

TJX•Fairfax, VA

16h•Onsite

About The Position

The Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following TJX’s REACH philosophy, and maintaining a clean and organized store environment. The role supports operational, merchandising, and loss prevention standards and is cross-trained in multiple areas to support business needs, including Front End, Dressing Room, and Jewelry coverage. The associate supports a positive store culture, communicates effectively with management and other associates, and follows applicable labor, meal, and break policies. Store duties include maintaining cleanliness and recovery standards, processing and preparing merchandise, following Front End procedures, balancing registers or the cash office as required, and returning go-backs to the sales floor. The role also upholds merchandising and signage standards, supports store shrink-reduction and safety programs, and promptly reports potential safety issues. The associate must not pursue or apprehend shoplifters. Other duties may be assigned.

Responsibilities

Engage and interact with customers to deliver a highly satisfied customer experience and model REACH principles.
Support a positive store culture and embody the Green Culture Pulse.
Promote TJX Rewards credit and loyalty programs.
Support Front End coverage and respond to Dressing Room and Jewelry needs.
Communicate accurately and effectively with management and associates; accept recognition and constructive feedback.
Follow labor laws and associate meal and break period policies.
Maintain store organization, cleanliness, recovery, and floor-care standards, including maintenance and operation of the scrubber and buffer.
Process and prepare merchandise for the sales floor according to Door to Floor and Working Smart principles.
Follow Front End procedures and operational controls, including ringing sequence, RIL, voids, and refunds.
Balance register drawers and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Uphold merchandising philosophy, merchandise standards, and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support store shrink-reduction goals and programs and follow operational and loss-prevention controls.
Immediately report alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation benefit
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match (for those meeting service or hours requirements)
Medical insurance (for those meeting service or hours requirements)
Dental insurance (for those meeting service or hours requirements)
Vision insurance (for those meeting service or hours requirements)
Health savings account (HSA) (for those meeting service or hours requirements)
Health care flexible spending account (FSA) (for those meeting service or hours requirements)
Life insurance (for those meeting service or hours requirements)
Short-term disability (for those meeting service or hours requirements)
Long-term disability (for those meeting service or hours requirements)
Paid parental leave (for those meeting service or hours requirements)
Paid holidays (for those meeting service or hours requirements)
Paid vacation (for those meeting service or hours requirements)
Paid sick leave (for those meeting service or hours requirements)
Auto and home insurance discounts (for those meeting service or hours requirements)
Scholarship program (for those meeting service or hours requirements)
Adoption assistance (for those meeting service or hours requirements)