Jewelry Associate

TJX•Lincoln, CA

6d•Onsite

About The Position

The Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following TJX’s REACH philosophy, and maintaining a clean and organized store environment. The role supports operational, merchandising, and loss-prevention standards and is cross-trained in multiple store areas to meet business needs. The position supports customers and store culture, promotes TJX Rewards credit and loyalty programs, and assists with Front End coverage, Dressing Room, and Jewelry needs. It also involves maintaining sales-floor organization and cleanliness, processing merchandise, supporting register and cash-office tasks as required, maintaining merchandising standards, and participating in store recovery and shrink-reduction efforts. The associate must follow company policies and operational controls, communicate safety concerns promptly, and help maintain a safe environment. The associate must not pursue or apprehend shoplifters. Other duties may be assigned.

Responsibilities

Engage and interact with customers to deliver a highly satisfied customer experience and model REACH principles.
Support a positive store culture and embody all aspects of a Green Culture Pulse.
Promote TJX Rewards credit and loyalty programs.
Support Front End coverage and respond to Dressing Room and Jewelry needs.
Communicate accurately and effectively with management and associates, and accept recognition and constructive feedback.
Follow labor laws and associate meal and break period policies.
Maintain sales-floor organization, cleanliness, and recovery standards, and participate in maintenance and cleanliness of the entire store.
Maintain floor-care cleanliness standards, including operation and maintenance of the scrubber and buffer.
Process and prepare merchandise for the sales floor in accordance with Door to Floor and Working Smart principles.
Follow Front End policies and procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
Balance register drawers and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Uphold merchandising philosophy, merchandise standards, and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support and participate in store shrink-reduction goals and programs.
Follow operational and loss-prevention controls according to company guidelines and policies.
Immediately communicate alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical, dental, and vision coverage for associates meeting service or hours requirements
Health savings account (HSA) for associates meeting service or hours requirements
Health care flexible spending account (FSA) for associates meeting service or hours requirements
Life insurance for associates meeting service or hours requirements
Short- and long-term disability for associates meeting service or hours requirements
Paid parental leave for associates meeting service or hours requirements
Paid holidays, vacation, and sick time for associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance