Jewelry Associate

The TJX Companies, Inc.•Austin, TX

4d•$15 - $16•Onsite

About The Position

The Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following the REACH (Remember Everyone Affects Customer Happiness) philosophy, and maintaining a clean and organized store environment. The role supports operational, merchandise, and loss prevention standards and is cross-trained in multiple store areas to meet business needs. The associate supports customers and store teams across the sales floor, Front End, Dressing Room, and Jewelry areas. Responsibilities also include maintaining store recovery and cleanliness, processing merchandise, following register and cash-handling procedures, upholding merchandising standards, and supporting shrink reduction and safety programs.

Responsibilities

Engage and interact with customers while modeling REACH principles and promoting TJX Rewards credit and loyalty programs.
Support a positive store culture and embody all aspects of a Green Culture Pulse.
Provide Front End coverage and respond to Dressing Room and Jewelry needs.
Uphold a culture of honesty, integrity, and respect; communicate accurately and effectively with management and associates; and accept recognition and constructive feedback.
Follow labor laws and associate meal and break period policies.
Maintain sales-floor organization, cleanliness, and recovery standards, and participate in maintaining and cleaning the entire store, including the Single Queue and Associate Lounge.
Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
Process and prepare merchandise for the sales floor following Door to Floor and Working Smart principles.
Follow Front End policies and procedures, including ringing sequences and operational controls such as RIL, voids, and refunds.
Balance register drawers and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Maintain and uphold the merchandising philosophy and merchandise and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support and participate in store shrink-reduction goals and programs.
Follow operational and loss prevention controls according to company guidelines and policies.
Immediately communicate alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.