FT Jewelry Associate

TJX•Knightdale, NC

7d•Onsite

About The Position

The Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following TJX’s REACH philosophy, and maintaining a clean and organized store environment. The associate follows operational, merchandise, and loss prevention standards and is cross-trained in multiple store areas to support business needs. The role supports Front End coverage as well as Dressing Room and Jewelry needs. The associate helps maintain store culture and operations, including cleanliness and recovery, merchandise processing and presentation, register procedures, and shrink-reduction and safety practices. Duties may include operating floor-care equipment, balancing register drawers or the cash office as required, and performing other duties as assigned.

Responsibilities

Engage and interact with customers to deliver a highly satisfied customer experience and model REACH principles.
Support a positive store culture and embody all aspects of a Green Culture Pulse.
Promote TJX Rewards credit and loyalty programs.
Support Front End coverage and respond to Dressing Room and Jewelry needs.
Uphold a culture of honesty, integrity, and respect; communicate accurately and effectively with management and associates; and accept recognition and constructive feedback.
Follow labor laws and associate meal and break period policies.
Maintain organizational, cleanliness, and recovery standards on the sales floor and participate in maintaining and cleaning the entire store.
Maintain floor-care cleanliness standards, including maintaining and operating the scrubber and buffer.
Process and prepare merchandise for the sales floor according to Door to Floor and Working Smart principles.
Follow Front End policies and procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
Balance register drawers and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Maintain the company’s merchandising philosophy and merchandise and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support and participate in store shrink-reduction goals and programs.
Follow operational and loss prevention controls according to company guidelines and policies.
Immediately identify and communicate alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.