FT Jewelry Associate

The TJX Companies, Inc.•Knightdale, NC

9d•$13 - $14•Onsite

About The Position

The Jewelry Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following the REACH philosophy, and maintaining a clean and organized store environment. The associate follows operational, merchandise, and loss-prevention standards and is cross-trained in multiple store areas to support business needs. The role supports customers and store operations across the front end, dressing room, and jewelry areas. It includes maintaining sales-floor recovery and cleanliness, processing merchandise, assisting with merchandising, supporting loss-prevention and safety programs, and communicating effectively with management and associates. Other duties may be assigned.

Responsibilities

Engage and interact with customers while modeling REACH principles and supporting a positive store culture.
Promote TJX Rewards credit and loyalty programs.
Support and respond to Front End coverage, Dressing Room needs, and Jewelry needs.
Uphold honesty, integrity, and respect; communicate accurately and effectively with management and associates; and accept recognition and constructive feedback.
Follow labor laws and associate meal and break-period policies.
Maintain organization, cleanliness, and recovery standards on the sales floor and participate in maintaining and cleaning the entire store.
Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
Process and prepare merchandise for the sales floor according to Door to Floor and Working Smart principles.
Follow Front End policies and procedures, including ringing sequence and operational controls such as RIL, voids, and refunds.
Balance register drawers and/or the cash office as required.
Ensure go-backs are properly tagged or hung and promptly returned to the sales floor.
Maintain the merchandising philosophy and merchandise and signage standards.
Partner with the Merchandise Coordinator to create and maintain compelling features and flex the sales floor as needed.
Ensure merchandise is properly tagged, hung, secured, and coded.
Initiate and participate in store recovery as needed.
Support and participate in store shrink-reduction goals and programs.
Follow operational and loss-prevention controls in accordance with company guidelines and policies.
Immediately communicate alert signals and potential safety issues to management or loss prevention.
Do not pursue or apprehend shoplifters.
Perform other duties as assigned.