JDE Support Specialist

IDEX•Oklahoma City, OK

4d•Onsite

About The Position

The JD Edwards (JDE) Support Specialist will provide frontline application support and troubleshooting expertise for JDE Enterprise Resources Planning (ERP) and third-party bolt-on packages. The positions will work at the direction of the IT Manager and local Business Unit Leadership to improve operational performance through optimal use of JDE as a shared service.

Requirements

Bachelor’s degree in finance, Computer Science or a related field (Finance, Engineering, Mathematics, etc.)
Three (3) years of JDE applications experience
Strong programming fundamentals and analytical background
Excellent time and project management skills
Logical problem solving
Ability to apply an organized and structured approach to tasks
Ability to drive projects forward
Strong attention to detail and accuracy in work
Advanced computer skills
Seft-starter and ability to balance priorities
Adhere to confidential information handling procedures
Demonstrate professionalism and contribute to a positive work culture

Responsibilities

Provide front-line support for JDE related requests and issues submitted and managed via the helpdesk ticket system and escalate to Corporate team where needed
Configure and maintain JDE application settings, security roles, menus, and user permissions
Troubleshoot and resolve user-reported issues related to JDE modules, interfaces, and business processes
Ensure compliance with organizational change management, security, and audit requirements
Assist with data analysis, data corrections and mass updates to datasets
Support the configuration, testing, and deployment of 3rd party applications related to the ERP system
Provide functional support, design and develop new and modified functionality, reports, forms and interface systems in support of Finance/Accounting, Inventory Management, Operations and Customer Service
Support corporate application improvements/development projects to ensure successful fulfillment of end-user requirements, accurate testing, training development and quality implementations
Identify business process improvement opportunities by implementing standard (or possibly custom) JDE Edwards’ functionality
Provide user training, create and maintain documentation, including process flows, support procedures, training materials
Communicating regularly with all levels of staff to ensure constant communication and delivery of user and business needs
Performs other duties as required