JDE Supply Chain Functional Support Lead 6434772

Accenture•Dallas, TX

2d•$80 - $90•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Requirements

7+ years of hands-on functional experience with JD Edwards Supply Chain modules (Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery)
Proven experience in a production support or application maintenance environment.
Strong understanding of end-to-end supply chain business processes and their JDE configurations.
Experience managing and resolving P1/P2 incidents with direct business impact.
Familiarity with ITSM tool such as ServiceNow
Excellent communication skills with the ability to engage both technical teams and business stakeholders
Ability to manage minor enhancements (<80 hrs effort)
Excellent communication and documentation skills

Nice To Haves

Knowledge of integration touchpoints between JDE Supply Chain and Finance
Prior experience as a lead within a managed services or AMS environment.
Experience working in global or multi-site production support models across time zones

Responsibilities

Serve as the functional lead for JD Edwards (JDE) Supply Chain functional areas (Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery) in a production support environment, ensuring system stability and SLA compliance.
Own incident and problem management for supply chain-related issues — triage, root cause analysis, resolution, and post-incident documentation.
Coordinate with business users, technical teams, and third-party vendors to resolve functional issues within agreed SLAs and OLAs.
Lead and mentor a team of functional support analysts, providing guidance on issue resolution and best practices.
Manage change requests and minor enhancements, working through the full lifecycle from requirements gathering to UAT and deployment.
Monitor and proactively address recurring issues to reduce ticket volume and improve system reliability.
Maintain functional design documents, SOPs, and knowledge base articles to support continuous improvement.
Participate in on-call rotations and provide support during critical business periods (month-end, year-end, peak cycles).
Work with offshore, nearshore, client and other vendors to make sure that JDE system is up & running