Janitorial Supervisor, Healthcare

ABM US•Springfield, IL

10d

About The Position

The Janitorial Project Manager oversees day-to-day operations at assigned facilities, ensuring service excellence, staff development, operational efficiency, and strong client relationships. The role serves as the primary liaison between ABM and client partners, delivering services in alignment with contract requirements while promoting safety, accountability, and continuous improvement. The position leads frontline employees and supervisors, supports client relationships, oversees facility services, and manages operational and financial processes. It also promotes employee development, contract performance, safety compliance, and opportunities to improve service and grow billable work.

Requirements

2–3 years of experience in facility, operations, or project management, including at least 1–2 years of supervisory experience.
Strong customer service, leadership, and interpersonal skills.
Business acumen, including budget oversight and cost control.
Proficiency in Microsoft Office Suite and other job-related technologies.
Strong verbal and written communication skills.
Ability to manage multiple projects and respond to urgent client needs, including occasional evening or weekend hours.

Nice To Haves

Bilingual Spanish/English skills.
Bachelor’s degree or equivalent experience.
Experience working in union environments.
Familiarity with different systems.

Responsibilities

Lead and support frontline employees and supervisors, fostering engagement, accountability, and teamwork.
Coach and mentor staff to improve performance, professional growth, and compliance with ABM and client policies.
Recommend staffing levels, assist with hiring and onboarding, and conduct evaluations in partnership with HR.
Serve as the primary client contact and maintain professional relationships with property management teams and stakeholders.
Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
Promote additional services and identify opportunities to increase billable work.
Oversee daily facility services, including janitorial, parking, and maintenance as applicable.
Ensure compliance with ABM processes, safety standards, and quality programs.
Conduct time studies and site inspections, and implement continuous improvement strategies.
Coordinate special projects and support implementation of new processes and technologies.
Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analyses.
Identify cost-saving initiatives and support vendor and contractor management.
Develop and deliver employee training focused on safety, operations, and customer service.
Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
Administer disciplinary actions in accordance with company guidelines.