Janitorial Project Manager

ABM•Columbia, SC

11d

About The Position

The Janitorial Account Manager is responsible for day-to-day operations and administrative activities across multiple buildings on a customer campus. The role oversees inspections, training and development, and inventory control for equipment and supplies. The manager coordinates service delivery, quality and safety programs, operational and financial performance, and assigned personnel. The position pays an annual salary of $65,000. Specific offers may vary based on education, experience, skills, abilities, geographic location, and market data. The employee may be eligible for a company incentive or bonus program. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, with on-call availability before and after regular hours, including weekends.

Requirements

At least three years of supervisory experience in a service- or customer-oriented environment.
Ability to write reports and business correspondence, present information effectively, and respond to questions from managers and customers.
Ability to work in a fast-paced work environment.
Ability to resolve issues under tight timeframes and pressure.
Intermediate skills with Microsoft Office applications, including Word, Excel, and Outlook.
Strong verbal and written communication skills and strong interpersonal skills.
Willingness to work non-standard days and hours as required.

Nice To Haves

Bachelor’s degree in management or a related field.
Working knowledge of floor care maintenance.
Working knowledge of forklift operation.

Responsibilities

Coordinate service activities for assigned buildings.
Ensure contracted services are performed at intended profit margins.
Control supplies, equipment, and personnel needed to meet customer specifications.
Interact with customers daily to obtain feedback and identify special needs; troubleshoot potential problems and concerns.
Manage quality-control monitoring and safety programs for assigned buildings.
Conduct quality-of-service inspections at assigned buildings.
Attend ABM training workshops when scheduled.
Develop operational improvement plans and implement process changes within assigned buildings.
Plan, coordinate, execute, and document new-hire initial training, including department orientation and hands-on job training.
Plan, coordinate, execute, and document cross-training and remedial training in one-on-one and small-clinic formats.
Ensure compliance with company policies and procedures and applicable federal, state, and local regulations.
Proactively analyze and manage the financial and operational performance of assigned buildings.
Ensure monthly vehicle inspections and schedule and oversee maintenance of area vehicles.
Ensure monthly equipment inspections and schedule and oversee maintenance of campus equipment.
Lead Operations managers, Supervisors, and Lead personnel assigned to the buildings.
Direct, coordinate, and evaluate personnel within assigned buildings in accordance with company policies and applicable laws.
Direct work, appraise performance, reward and discipline subordinates, address complaints, resolve problems, and terminate employees.
Oversee the floor care team when needed.
Oversee forklift operators and the outside trash disposal process as needed.
Perform other duties as assigned; job duties may be modified at any time.