Janitorial Project Manager

ABM US • Columbia, SC

8d

About The Position

The Janitorial Account Manager is responsible for day-to-day operations and administrative activities across multiple buildings on a customer campus. The role oversees inspections, training and development, and inventory control for equipment and supplies. It also manages service delivery, quality control, safety, and the financial and operational performance of the assigned buildings, while leading the personnel assigned to them.

The position requires daily customer interaction, supervisory responsibilities, and coordination of training and operational processes. Duties may be modified at any time, and other duties may be assigned.

Requirements

• At least three years of supervisory experience in a service- or customer-oriented environment.
• Ability to write reports and business correspondence, present information effectively, and respond to questions from managers and customers.
• Ability to work in a fast-paced work environment.
• Ability to resolve issues under tight timeframes and pressure.
• Intermediate proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong verbal and written communication skills and strong interpersonal skills.
• Willingness to work non-standard days and hours as required.

Nice To Haves

• Bachelor’s degree in management or a related field.
• Working knowledge of floor care maintenance.
• Working knowledge of forklift operation.

Responsibilities

• Coordinate service activities for assigned buildings and ensure services are delivered as contracted and at intended profit margins.
• Control supplies, equipment, and personnel needed to meet customer specifications.
• Interact with customers daily to gather feedback and identify special needs; troubleshoot potential problems and concerns.
• Manage quality control monitoring and safety programs at assigned buildings.
• Conduct quality-of-service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implement process changes within assigned buildings.
• Plan, coordinate, execute, and document new-hire initial training, including department orientation and hands-on job training.
• Plan, coordinate, execute, and document cross-training and remedial training programs in one-on-one and small-clinic formats.
• Ensure compliance with company policies and procedures and applicable federal, state, and local regulations.
• Proactively analyze and manage financial and operational performance of assigned buildings.
• Ensure monthly vehicle inspections are performed and vehicle maintenance is scheduled and completed for area vehicles.
• Ensure monthly equipment inspections are performed and equipment maintenance is scheduled and completed for campus equipment.
• Manage and provide leadership to Operations managers, Supervisors, and Lead personnel assigned to the buildings.
• Direct, coordinate, and evaluate personnel within assigned buildings in accordance with company policies and applicable laws.
• Direct work; appraise performance; reward and discipline subordinates; address complaints, resolve problems, and terminate employees.
• Oversee the floor care team when needed.
• Oversee forklift operators and the outside trash disposal process as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package; details are available through ABM Employee Benefits.
• May be eligible to participate in a company incentive or bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed